Give locations the feedback and precise insights they need to attract, delight and retain customers.
The Surveys tab allows you to build and send tailored customer surveys to assess performance (NPS ) and uncover hidden service issues, before bad reviews affect your ratings.
Designing a Survey
Quickly and easily customize surveys to generate high response rates through email, SMS or at location-based kiosks
The survey builder allows you to specify the styling, pages, and questions that make up a survey. You can also specify pathing, conditional visibility, and page jumps; configure custom scoring; and specify which questions to use for overall rating, NPS, and comments.
Conversational surveys are designed for quick back-and-forth interaction via SMS to get in-the-moment insight.
Create new conversational surveys from the All Surveys tab. The survey builder allows you to specify the questions, pathing, and conditional visibility. When you’re ready, you can test the survey flow on your own mobile device.
Simple survey flows use the default request templates for “Star” or “Smiley” designs. These templates do not allow for any customization to the survey and are designed for easy, out-of-the-box feedback requests (first-party) with follow-up review requesting (third-party).
Review Booster helps you generate higher review volumes faster, and get chosen at scale.
Leverage API integrations to increase survey and review responses, with zero feedback waste. If a customer chooses not to leave a review, their feedback can instead be streamed to your paid Google ads as a star rating or to your website pages through widgets.
Get at-a-glance metrics and actionable data through multiple areas of the platform. You’ll know instantly where your strengths lie, and what areas need attention.
You can also empower your team to respond quickly and appropriately to customer concerns and complaints, demonstrating your commitment to improving their experience.