Top 2 Box Score in Survey Grid View


Choose the key metric that makes most sense to your business.

Include a Top Box score in your survey summary (grid view) on the Survey > All Surveys tab.

To specify top box question:

  1. From within the Surveys > All Surveys tab, click to edit a survey (or create new).
  2. Ensure there is a sentiment-based question included on the survey.
  3. From the survey editor, click the Reviews tab.
  4. From the Overall Top Box Question drop-down, choose the sentiment-based question you want to use.
  5. If you want to use this box in the grid in lieu of Star Rating, clear the Overall Rating Question selection.
  6. Click Save when you’re satisfied with your changes.

The grid view now shows Top Box score in the All Surveys gridview.