| Industry | Healthcare |
|---|---|
| Feedback | Brand management noticed a decline in repeat patients and rep score for a particular provider. Upon investigation of customer reviews, they realized that a common theme emerged with the provider’s oral hygiene. |
| Action | The Operations Manager had a direct, honest, and meaningful conversation with the provider about a potentially embarrassing, yet easily fixable issue: A bottle of Scope and a gargle before every exam. The provider was simply unaware that his favorite lunch was permeating his patients’ personal space.
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