|Industry||Retail – Shopping Center|
|Feedback||A new shopping center was set to open soon. Bathrooms are expensive to run and build–and often complained about most.|
|Action||Prior to building the new center, management launched a survey with specific intent to develop learnings about customer frustrations and expectations with regard to bathroom facilities. Based on results, management worked with a supplier who integrated a “wash + dry” faucet design. Not only do few customers complain about the bathrooms in the new center, but they also go out of their way to mention them in a positive sentiment.