Industry | Retail – Shopping Center |
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Feedback | A new shopping center was set to open soon. Bathrooms are expensive to run and build–and often complained about most. |
Action | Prior to building the new center, management launched a survey with specific intent to develop learnings about customer frustrations and expectations with regard to bathroom facilities. Based on results, management worked with a supplier who integrated a “wash + dry” faucet design. Not only do few customers complain about the bathrooms in the new center, but they also go out of their way to mention them in a positive sentiment.![]() |