Tickets Reporting Category within Reports


You can now access ticket reports from a central location.

To view ticket reports:

  1. Click the Reports tab, and expand the new Tickets category.
  2. Run one of the following reports:
    • Tickets Backlog Summary – Breakdown of Responded/Overdue tickets.
    • Tickets Complaints – Counts and dates of oldest complaints still open in the backlog.
    • Tickets Progress Detail – List of ticket progress for each queue (Backlog, Overdue, Overdue/Unresponded).
    • Tickets Progress Summary – Line graph to show the number of tickets compared to percent closed time for each queue.
    • Tickets Progress Summary Data – List of ticket progress for each queue (Ending Backlog, Closed, Closed On Time, Percent Closed on Time).