You can now access ticket reports from a central location.
To view ticket reports:
- Click the Reports tab, and expand the new Tickets category.
- Run one of the following reports:
- Tickets Backlog Summary – Breakdown of Responded/Overdue tickets.
- Tickets Complaints – Counts and dates of oldest complaints still open in the backlog.
- Tickets Progress Detail – List of ticket progress for each queue (Backlog, Overdue, Overdue/Unresponded).
- Tickets Progress Summary – Line graph to show the number of tickets compared to percent closed time for each queue.
- Tickets Progress Summary Data – List of ticket progress for each queue (Ending Backlog, Closed, Closed On Time, Percent Closed on Time).
