Team members can receive automated notifications when tickets are soon to be due or past due.

To edit ticket rule:

1. From the top, right corner of the platform, click Settings .
2. From the left navigation, click Automation.
3. Under the Ticket category, click Add Rule.
4. Add a Name to the rule, and set the Criteria to Escalation equal to the due status you want.
   
5. Click Save.