Control which Tickets events you’re notified about.
New email notifications are available for Ticket Created, Queue Assigned, Stage Changed< Tag Applied, and Note Added.
To set Ticket notification permissions:
- From the top, right corner of the platform, click Settings .
- From the left navigation, click Roles.
- Click the Edit icon next to the role you want to modify.
- Select the Alert permission(s) under Tickets > MANAGING.
- Click Save.