2022-08-01

Approve responses to private messages and/or social post within the Inbox.

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Ability to link old and new URLs, and specify permanent or temporary redirect to the new URLs.

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Follow step-by-step instructions to create monitors for listening.

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Ability to configure working days (business days) and working hours for SLA Management.

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Share Action tickets to other employees from the mobile app to increase engagement and transparency.

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Summary of the categories, sentiments, and emotions identified in a private message conversation or in a social post.

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Asynchronous Download of the Rep Connect Integration Reports to avoid timeouts based on large data volume.

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Quickly see which category is having the most change in volume within the desired time period set at the global filter level for a group or single location.

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Rep Academy is the learning management system used for customer training and provides an interactive and engaging learning experience.

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Help Center menu is being deprecated to simplify the user experience and drive users to the support portal and the chatbot for a more interactive support experience. Reputation News including Release Notes, Certifications, Idea Portal, and Beta Program will be accessible through the left navigation bar under Resources.

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