2022-06-02

Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)

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Import or Download files in .xls format.

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Social Listening users can now select the Industry Dashboard Template for a prebuilt dashboard that starts with widgets best for analyzing viral posts, trends and noteworthy changes.

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Discover what automation rules are executed and where you need to make adjustments.

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Create new automation rules based on how reviews and surveys are being tagged.

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Healthcare customers leveraging Athena Marketplace can use the Reputation App from within Athena Marketplace to gain access to customer requests data via Athena APIs.

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Allow users of Microsoft Dynamics to use Reputation app to pull summary data.

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