Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.
Introducing an all in one Fast Action button (FAB) for the mobile app.
See a holistic view of the previous tickets created by the same user.
Document and reference reason for reopening a ticket.
Third party powered Virtual Assistant that allows to attain near real-time information/support.
The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.
Improve usability and increase transparency regarding listings source limitations.
Reminder notification to habitually review and resolve duplicate listings with a practical call to action.