2018-05-03

Responders have more options when responding to reviews with neutral sentiment.

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Choose the metrics that you use to determine survey leaders.

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Check for keywords in surveys to gather more information prior to follow-up.

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Display the number of locations included within the Location Leaderboard to better understand the pool.

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Compare your brand with competitive brands at a national level.

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Understand your customer sentiment with more precision.

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Customize ticket creation rules.

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Add a Service-Level-Agreement (SLA) completion target to tickets.

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