Rank strengths and weaknesses categories by Category Sentiment.
Customize the Strengths and Weaknesses report to sort categories by Category Sentiment as opposed to the impact on overall star rating default setting.
Strengths rank by high to low Category Sentiment, whereas weaknesses rank by low to high Category Sentiment.
To sort by Category Sentiment:
- From the platform, click Reports.
- From the left side panel, expand the Operations section.
- Click Strengths and Weaknesses.
- Click Customize.
- Under Sort By, select Category Sentiment.
- Click Preview to view changes, and Save As to save a copy of the report.