Sort category sentiment distribution by location.
Category sentiment was previously referred to as local sentiment.
Identify your top performers in category sentiment or volume of reviews/surveys.
What is category sentiment? Category sentiment is a more precise measure of customer satisfaction than 1-5 star rating. The algorithm breaks down the review content into categories that are scored separately (e.g., a customer gives a 4-star on a review that raves about the polite doctor but complains about parking). The algorithm scores 100 to sentiment in “Staff,” but -100 to sentiment in “Parking.”


To use the Sentiment Distribution by Location report module:
- From the Reports tab, click to edit an existing report, or click Create New.
- From the Report Builder, expand the Operations report module.
- Drag-and-drop the Sentiment Distribution By Location report module onto your report.
- Hover over the module, and click the Customize (gear) icon.
- Choose the customization options for the report, and click Apply.
- Click Save.