Social Post Failure Alerts in My Notifications

API and Admin, Social

Configure notifications for upcoming social post failures.

Receive notifications for upcoming social post failures, up to 30 days ahead, based on the current connection status of your social pages.


To configure social post failure notifications:

  1. Click Settings from the upper right corner of the platform.
  2. From the Admin menu (My Account tab), click My Notifications.
  3. From Notification Settings, click Add Notification.
  4. From the Select Event drop-down, choose Social Post Failure.
  5. Click Next.
  6. Modify the notification settings.
    • Select Email as the delivery channel.

      Platform Notifications Tray only allows for immediate delivery of notifications.

    • Set the alert frequency.

      All options allow for advanced social post failure emails except for “immediate.”

    • Optionally update Rule Name, Email Subject, and/or Email Custom Message if desired.
    • Select the location(s) to receive the alert for.
    • Select the upcoming date range.
    • Optionally select the error code and/or social source site(s).
  7. Click Save.

The alert becomes active and will notify you via the selected channel(s) and frequency when the notification conditions are triggered. You can also disable the alert or edit, copy, and delete.

Learn more about managing notifications at the user and role levels.