Social Listening Email Alerts

API and Admin, Social

Monitor an unusual increase in mentions in order to prevent potential crisis.

You can now receive daily email alert summaries for the following:

  • Negative mentions
  • Unusual increase of mentions (>+33%)

To turn on social listening alerts:

  1. From the top, right corner of the platform, click Settings .
  2. From the left navigation, click Roles.
  3. Click the Edit icon next to the role you want to have social listening alerts.
  4. Select the Alert permission under Social > Listening.
  5. Click Save.

The summary alert is sent to your inbox daily: