Monitor an unusual increase in mentions in order to prevent potential crisis.
You can now receive daily email alert summaries for the following:
- Negative mentions
- Unusual increase of mentions (>+33%)
To turn on social listening alerts:
- From the top, right corner of the platform, click Settings .
- From the left navigation, click Roles.
- Click the Edit icon next to the role you want to have social listening alerts.
- Select the Alert permission under Social > Listening.
- Click Save.
The summary alert is sent to your inbox daily: