Sort reviews with no comments or highly verbose comments.
Set report weights for scale questions.
Reply to all your Facebook private messages from the platform. (Not available yet.)
Enable tracking for number of clicks coming from Google My Business (GMB) within your web analytics.
See the number of impressions and clicks on your Google My Business (GMB) posts over time.
The URL for the listings solution has been updated from /listings2 to /listings.
Clearly see whether a profile is under active management.
See how many of your locations are not fulfillable (previously called "Opted Out").
Manage directory URLs more efficiently
Compare sentiment between any of your custom groups of locations (markets, cities, states, etc.).
Hide ticket details that are not needed for your workflow.
Filter the ticket dashboard by ticket type.
The Ticket Dashboard export csv includes more data that is relevant to your reporting needs.