Reset Connections from Email Notifications

API and Admin, Listings, Reviews, Social

Fix broken source connections without logging into the platform.

Broken connection email notifications have a new workflow. Reauthorize connections directly from the email without logging in to the platform.

To reset a source connection:

  1. From your email inbox, open the broken source notification.

    You do not need to configure broken source notifications. These are automatically sent from the platform to the user associated with the connection.

  2. Click Reauthorize Connection.
  3. The source login page opens.
    • If you are already logged in, select the account to connect.
    • If you are not logged in, enter your username and password.
  4. Grant Reputation.com access to the account.
  5. You are redirected a Reputation.com landing page once the connection is reestablished.