Require tickets to have at least one tag prior to closure.
Ensure 100% of tickets follow your desired Actions workflow by requiring at least one tag to be selected per ticket before it can be closed.
To enable tag requirements by role:
- From the platform, click Settings .
- In the left side pane, click Roles.
- Locate the role to modify and click Edit.
- Under Actions, check the box for Tag Required on Close under Tickets > Other Actions.
- Click Save.
A validation error will show if any user with the modified role tries to close a ticket without at least one tag selected.