Require custom fields, such as Patient ID or Vehicle ID, on tickets that have a custom ticket type.

To set a field to required:

1. From the top, right corner of the platform, click Settings .
2. From the left navigation, click Actions.
3. On the Ticket Types tab, click to edit a field (or add a new one).
4. Set the Mandatory property to True.
   
5. Click Save.

The next time a ticket type is applied that uses the selected field, the user must complete the field before saving the ticket.