Require custom fields, such as Patient ID or Vehicle ID, on tickets that have a custom ticket type.
To set a field to required:
- From the top, right corner of the platform, click Settings .
- From the left navigation, click Actions.
- On the Ticket Types tab, click to edit a field (or add a new one).
- Set the Mandatory property to True.
- Click Save.
The next time a ticket type is applied that uses the selected field, the user must complete the field before saving the ticket.