Reputation Score Recalibration & Updates

Operations, Score

Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.

Although the recalibration shifts weighting for different review sources, the largest drivers of Reputation Score remain the same. The estimated impact is fewer than 0.2% of locations are expected to see their Reputation Score drop by more than 10 points.

The Star Average component will now be named Review Sentiment. This will not affect how this component contributes to overall Reputation Score.

Learn more about Reputation Score components and frequently asked questions.