Reputation Score Calibration


See your score adjust to better align with industry sources and trends.

We’ve made minor tweaks to various thresholds and the impact of different sources.

The recalibration applies to Reputation Score X and Reputation Score Classic.

Expected impact:

  • Fewer than 1% of locations are expected to see scores drop more than 10 points.
  • These changes tend to be gradual over time and do not cause major swings in scores except for in rare circumstances.
Learn more about Reputation Score components and frequently asked questions.