Learn about Review Booster!
Customize the Review Booster experience for your customers.
Conversational Surveys are designed for quick back-and-forth interaction via SMS.
Configure notifications to show or hide review, survey, or Q&A responses.
Customize opt-out and help response text for SMS.
Configure survey notifications to show or hide metadata.
Respond to surveys via SMS.
Export computed survey scores by context.
Display incomplete survey results.
Review, Survey, and Q&A notifications are now available in-platform.
New Survey report showing trends over time for qualitative questions.
Customize Survey reports to include computed score metrics.
Locked iPads for in-store kiosks are no longer offered.
Hit SLA targets more consistently with automated response rules for surveys and reviews.
Search contents of survey responses and metadata with one query.
Use secondary filters to drill down deeper into survey results.
Discover trends based on sentiment scale questions.
Configure email notifications for review and survey response approvals.
Ask the right questions using pre-defined survey templates.
Prompt visitors to leave feedback while exploring your website.
Customize the scale for your score to create relevant metrics.
Reduced content in survey reply emails for clearer customer communication.
Monitor industry-specific topics related to the COVID epidemic.
Download Cross-Survey reports in CSV format to interact with data tables
Monitor critical topics related to the COVID epidemic.
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Easily locate and analyze all reviews and surveys that mention Coronavirus
Use survey ratings to pre-populate TripAdvisor reviews.
Survey request and completion metrics in the same report.
Analyze and manage survey results in a convenient view.
Understand what devices your customers use so that you can optimize survey experience.
Combine widgets from each solution into a custom dashboard that you design.
Allow survey takers to upload files.
Configure the range used within NPS and TXI color-coding.
Share a positive survey on Facebook or Twitter feeds.
Improve CTR by making your emails more interactive.
Add formatting to survey questions and options.
Differentiate between Conversational and Regular surveys.
Distinguish between high quality and suspect results.
Distinguish between high quality and suspect results.
Filter the surveys landing page using the same filters available platform-wide.
Use Top Box calculation for a sentiment key metric.
Create questions and answers with dynamic wording.
Identify survey responses that were published to Google.
Track what devices survey takers are using.
Track which review sites were clicked at the end of a survey.
Personalize the survey experience to increase completion rates.
Avoid sending multiple responses to the same customer review.
Choose to enable/disable the Search Accelerator prompt for survey takers (location level).
Access the Surveys solution under a single navigation tab.
Embed a survey invitation on your own web page.
Analyze survey results in a wider format.
Choose the key metric that makes most sense to your business.
Apply advanced styling to your Surveys without any coding skills.
Choose to enable/disable the Search Accelerator prompt for survey takers (tenant level).
More efficiently personalize review and survey responses.
View translated surveys in original submission and translated (English).
Make it easier for your customers to leave reviews for you on Google after a survey.
Notify your customers of terms of service.
Location managers can create league tables or comparisons based on a particular peer group.
Import translations for questions and set default locales.
Compare locations using Top Box Scores.
Use custom dates as a top-line filter for survey results.
Monitor survey results while on the go.
Uncover hidden relationships between survey questions.
Track survey metrics in the Reputation Manager mobile app.
Invite participants to take an anonymous survey, such as Employee Engagement surveys.
Include sub-ratings in survey widgets to leverage questions and scores.
Save partial survey results even if the survey taker doesn't finish.
Create custom survey landing pages to embed on your website.
Set report weights for scale questions.
End of survey review links are more prominent to encourage a higher click-through rate.
Analyze the time taken to complete individual and all survey to better understand which questions introduce friction.
Present choices without introducing bias based on choice order.
See which questions add a lot of friction during survey-taking.
Keep published responses professional by editing typos or factual errors, even after the response has been published.
Slice all questions in a survey by locations.
Get even more insight out of review/survey summary notifications.
Flag individual survey submissions for follow-up/mark as read, and filter the list of results by flagged status.
Surveys 3.0 are now compliant with Google's Review solicitation policy.
Compare locations with peers.
Elevate survey items that are critical for analysis.
Analyze key drivers of customer satisfaction in Surveys 3.0.
Selectively omit results based on volume and view YTD data.
Highlight total survey respondents, overall survey score, and top box analysis.
Showcase your positive reviews/surveys on your website, segmented by custom filters, such as brand or state.
Get even more insight out of summary notifications.
Choose the metrics that you use to determine survey leaders.
Check for keywords in surveys to gather more information prior to follow-up.
Configure conditional visibility on questions without scripting variables.
Understand time-based performance of questions asked on a survey.
Export system filters in survey results.
Control which survey fields are displayed the person you have designated to respond to survey submissions.
Visualized a metric (e.g., NPS) broken down by property (e.g., customer type) in survey results.
Create custom reports that combine survey results, reviews, and social data for each location.
Understand trends across touch-points (e.g., Move In vs. Move Out).
Identify bottom- or top-performing locations by NPS score.
Quickly visualize the breakdown of responses for grid questions.
Customize how your survey results are displayed, such as adding short names for questions, slicing by attribute, and turning off visibility.
Validate the reliability of outlier, anonymous survey submissions.
Add more visual engagement and flexibility within your surveys.
Streamline the entire survey process with request templates.
Leverage the visibility of a customer survey to gain more social media followers.
Removal of PII information allows you to run time-bound service recovery surveys while remaining in compliance with your company's data retention policies.