May 4, 2022 Show one review website as part of Review Booster prompt, but another on the thank you page.
March 25, 2022 It's "just" what it says: respond to survey results via SMS message and improve customer engagement by reaching survey respondents via their preferred channel of communication.
March 25, 2022 Help consumers find the location faster by adding a search field to the location picker.
March 25, 2022 Allow global survey takers to select their country to ensure they have no validation issues.
February 3, 2022 Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.
December 22, 2021 Support of custom scale for NPS (1 to 10).
December 22, 2021 Sorting dropdown on top of "All Surveys" page.
December 22, 2021 Allow survey takers to decide if their information should be available or anonymous.
September 23, 2021 Collect location specific feedback on your website.
August 18, 2021 Map Actions export data with Surveys data for custom analysis outside the platform.
August 3, 2021 Turn off star ratings in Experience Insights for surveys without a rating question.
August 3, 2021 Select where to send users upon completion of each survey.
July 22, 2021 Upload translated survey questions in any language.
June 9, 2021 Display NPS scores on your website.
April 13, 2021 Learn about Review Booster!
March 9, 2021 Customize the Review Booster experience for your customers.
March 8, 2021 Conversational Surveys are designed for quick back-and-forth interaction via SMS.
March 8, 2021 Configure notifications to show or hide review, survey, or Q&A responses.
March 8, 2021 Customize opt-out and help response text for SMS.
February 17, 2021 Configure survey notifications to show or hide metadata.
February 17, 2021 Respond to surveys via SMS.
February 17, 2021 Export computed survey scores by context.
February 17, 2021 Display incomplete survey results.
February 2, 2021 Review, Survey, and Q&A notifications are now available in-platform.
December 22, 2020 New Survey report showing trends over time for qualitative questions.
December 8, 2020 Customize Survey reports to include computed score metrics.
December 8, 2020 Locked iPads for in-store kiosks are no longer offered.
October 6, 2020 Search contents of survey responses and metadata with one query.
October 6, 2020 Use secondary filters to drill down deeper into survey results.
October 5, 2020 Discover trends based on sentiment scale questions.
September 21, 2020 Configure email notifications for review and survey response approvals.
July 16, 2020 Ask the right questions using pre-defined survey templates.
June 27, 2020 Prompt visitors to leave feedback while exploring your website.
May 20, 2020 Customize the scale for your score to create relevant metrics.
May 20, 2020 Reduced content in survey reply emails for clearer customer communication.
May 5, 2020 Monitor industry-specific topics related to the COVID epidemic.
April 21, 2020 Download Cross-Survey reports in CSV format to interact with data tables
April 21, 2020 Monitor critical topics related to the COVID epidemic.
April 6, 2020 Share or restrict access to reports, surveys, dashboards and request templates across the organization.
March 25, 2020 Easily locate and analyze all reviews and surveys that mention Coronavirus
February 24, 2020 Use survey ratings to pre-populate TripAdvisor reviews.
February 8, 2020 Survey request and completion metrics in the same report.
December 23, 2019 Analyze and manage survey results in a convenient view.
December 23, 2019 Understand what devices your customers use so that you can optimize survey experience.
December 8, 2019 Combine widgets from each solution into a custom dashboard that you design.
November 18, 2019 Allow survey takers to upload files.
November 14, 2019 Configure the range used within NPS and TXI color-coding.
November 14, 2019 Share a positive survey on Facebook or Twitter feeds.
October 15, 2019 Improve CTR by making your emails more interactive.
September 16, 2019 Add formatting to survey questions and options.
September 16, 2019 Differentiate between Conversational and Regular surveys.
August 28, 2019 Distinguish between high quality and suspect results.
August 13, 2019 Distinguish between high quality and suspect results.
August 7, 2019 Filter the surveys landing page using the same filters available platform-wide.
August 7, 2019 Use Top Box calculation for a sentiment key metric.
July 3, 2019 Create questions and answers with dynamic wording.
July 3, 2019 Identify survey responses that were published to Google.
June 17, 2019 Track what devices survey takers are using.
June 17, 2019 Track which review sites were clicked at the end of a survey.
May 19, 2019 Personalize the survey experience to increase completion rates.
May 19, 2019 Avoid sending multiple responses to the same customer review.
May 3, 2019 Choose to enable/disable the Search Accelerator prompt for survey takers (location level).
May 3, 2019 Access the Surveys solution under a single navigation tab.
May 3, 2019 Embed a survey invitation on your own web page.
May 3, 2019 Analyze survey results in a wider format.
May 3, 2019 Choose the key metric that makes most sense to your business.
April 19, 2019 Apply advanced styling to your Surveys without any coding skills.
April 19, 2019 Choose to enable/disable the Search Accelerator prompt for survey takers (tenant level).
April 4, 2019 More efficiently personalize review and survey responses.
April 4, 2019 View translated surveys in original submission and translated (English).
March 4, 2019 Make it easier for your customers to leave reviews for you on Google after a survey.
March 4, 2019 Notify your customers of terms of service.
February 7, 2019 Location managers can create league tables or comparisons based on a particular peer group.
November 16, 2018 Import translations for questions and set default locales.
November 2, 2018 Compare locations using Top Box Scores.
November 2, 2018 Use custom dates as a top-line filter for survey results.
November 1, 2018 Monitor survey results while on the go.
October 18, 2018 Uncover hidden relationships between survey questions.
October 18, 2018 Track survey metrics in the Reputation Manager mobile app.
October 5, 2018 Invite participants to take an anonymous survey, such as Employee Engagement surveys.
October 5, 2018 Include sub-ratings in survey widgets to leverage questions and scores.
October 5, 2018 Save partial survey results even if the survey taker doesn't finish.
October 5, 2018 Create custom survey landing pages to embed on your website.
September 20, 2018 Set report weights for scale questions.
August 24, 2018 End of survey review links are more prominent to encourage a higher click-through rate.
August 24, 2018 Analyze the time taken to complete individual and all survey to better understand which questions introduce friction.
August 9, 2018 Present choices without introducing bias based on choice order.
August 9, 2018 See which questions add a lot of friction during survey-taking.
August 9, 2018 Keep published responses professional by editing typos or factual errors, even after the response has been published.
July 27, 2018 Slice all questions in a survey by locations.
July 27, 2018 Get even more insight out of review/survey summary notifications.
June 28, 2018 Flag individual survey submissions for follow-up/mark as read, and filter the list of results by flagged status.
June 16, 2018 Surveys 3.0 are now compliant with Google's Review solicitation policy.
June 16, 2018 Compare locations with peers.
June 16, 2018 Elevate survey items that are critical for analysis.
June 16, 2018 Analyze key drivers of customer satisfaction in Surveys 3.0.
June 1, 2018 Selectively omit results based on volume and view YTD data.
May 17, 2018 Highlight total survey respondents, overall survey score, and top box analysis.
May 17, 2018 Showcase your positive reviews/surveys on your website, segmented by custom filters, such as brand or state.
May 17, 2018 Get even more insight out of summary notifications.
May 3, 2018 Choose the metrics that you use to determine survey leaders.
May 3, 2018 Check for keywords in surveys to gather more information prior to follow-up.
April 19, 2018 Configure conditional visibility on questions without scripting variables.
April 19, 2018 Understand time-based performance of questions asked on a survey.
April 19, 2018 Export system filters in survey results.
April 5, 2018 Control which survey fields are displayed the person you have designated to respond to survey submissions.
April 5, 2018 Visualized a metric (e.g., NPS) broken down by property (e.g., customer type) in survey results.
April 5, 2018 Create custom reports that combine survey results, reviews, and social data for each location.
March 22, 2018 Understand trends across touch-points (e.g., Move In vs. Move Out).
March 22, 2018 Identify bottom- or top-performing locations by NPS score.
March 22, 2018 Quickly visualize the breakdown of responses for grid questions.
March 8, 2018 Customize how your survey results are displayed, such as adding short names for questions, slicing by attribute, and turning off visibility.
February 22, 2018 Validate the reliability of outlier, anonymous survey submissions.
February 8, 2018 Add more visual engagement and flexibility within your surveys.
February 8, 2018 Streamline the entire survey process with request templates.
January 25, 2018 Leverage the visibility of a customer survey to gain more social media followers.
January 18, 2018 Removal of PII information allows you to run time-bound service recovery surveys while remaining in compliance with your company's data retention policies.
