Configure over-survey protection by location.
SMS click through ratio calculation updated for improved reliability.
Request metrics and response rates are now available in the location leaderboard report.
Customize requesting strategies by setting over-survey protection for each template.
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Use survey ratings to pre-populate TripAdvisor reviews.
Survey request and completion metrics in the same report.
Improve CTR by making your emails more interactive.
Track which review sites were clicked at the end of a survey.
Personalize the survey experience to increase completion rates.
Apply role-based permissions to Reputation Manager mobile app users.
Use one mobile app to take action on all of your reputation management tasks.
Track the success of your request efforts using review attribution.
Make it easier for your customers to leave reviews for you on Google after a survey.
Request metrics accurately account for survey requests that were sent, received, and clicked.
Collect consent signature from customers before posting user-generated content.
Understand how different user roles are performing (e.g., Service vs. Sales) when requesting reviews.
Effective June 1, 2018, Smiley and Star templates comply with Google's new "No Gating" requirement in Google Review guidelines.
Understand how different user roles are performing (e.g., Service vs. Sales) when requesting reviews.
Edit images in your request email templates using a WYSIWYG editor as opposed to editing HTML.
Edit the contents of your request email templates using a WYSIWYG editor as opposed to editing HTML.
Leverage the API v3 framework to automatically send review requests to your customers.