Export data as Excel file.
Change Reputation Score calculation method to average score for a given time range.
Ability to edit the auto populated address fields when searching and adding a competitor location in the platform.
Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.
New Reputation Score report showing score data over time by location.
Reputation Score Classic replaced by Reputation Score X.
Utilize new listings widgets when building custom dashboards and reports.
Group social Post Metrics report by location attributes.
Compare posts created in Reputation vs. the native social site.
Page Followers report now includes total followers.
Three Post Metrics reports consolidated into one.
LinkedIn post metrics now available in Reports.
View new LinkedIn posts, page followers, and reach metrics.
Change in total review count added to Location Leaderboard reports.
New Experience report showing quotes from customer feedback.
Page metrics overview now available in Reports.
New Survey report showing trends over time for qualitative questions.
New customize options are available for Social metrics reports.
Customize Survey reports to include computed score metrics.
Forwarded emails from the platform are marked as coming from firstname.lastname@example.org.
Social Metrics export options are now individual reports in the Reports tab.
Rank strengths and weaknesses categories by Category Sentiment.
New report setting allows scaling for generated PDFs.
Dive deeper into any category included in the Sentiment by Category chart.
Drill down by time charts now include a category sentiment trend line.
Use secondary filters to drill down deeper into survey results.
Discover trends based on sentiment scale questions.
New Social report showing top performing posts across Facebook, Instagram, and Twitter.
New Actions closing reasons chart available in Reports.
Category sentiment scale updated to 0 to 100 for all Insights modules.
Quickly identify workflow bottlenecks with simplified progress summary charts.
Drill down to view metrics for posts from specific campaigns.
New review response trend chart available in Reports.
Request metrics and response rates are now available in the location leaderboard report.
Summary emails are now available in the "My Notifications" tab.
Create an exact copy of an existing widget including its settings.
Download Cross-Survey reports in CSV format to interact with data tables
Include five new Actions charts in your custom dashboards.
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Track your valid, invalid and missing credentials by location through Reports.
Compare listings metrics by location in one report.
Include social page metrics in your custom reports.
Understand the definitions of each category in the Operations tab.
Survey request and completion metrics in the same report.
Report on past or upcoming social posts.
Add your own titles to widgets within Dashboards and Reports.
Enable dashboard and report permissions at the role level.
Understand what devices your customers use so that you can optimize survey experience.
Combine widgets from each solution into a custom dashboard that you design.
The duration has been adjusted for Last 7 Days filter.
Operational Insights has improved performance and simplification with TXI removal.
Monitor competitor details in the Monthly Summary email.
Distinguish between high quality and suspect results.
Use Top Box calculation for a sentiment key metric.
New default values for the Group By filter and hidden threshold.
Sort local sentiment distribution by location.
View local competitors and industry benchmarks in scheduled reports.
Control how to export locations with no data to CSV.
Location managers can create league tables or comparisons based on a particular peer group.
Schedule monthly reports to be sent on specific days of the month.
Make your reports more concise and digestible.
Create reports to display performance broken down geographically.
Download CSV to include all locations for monthly side-by-side comparisons.
Showcase your team's closure/response performance, and understand how your backlog has changed during the selected date range.
Customize the Strengths and Weaknesses report module.
Filter report modules by Survey Template and Categories.
Compare locations using Top Box Scores.
Monitor incoming call traffic 24 hours a day.
Uncover hidden relationships between survey questions.
Choose the specific day(s) of the week that you want to schedule distribution of reports.
Navigate directly to interactive reports from email notifications.
View reports specific to business listings.
Monitor how your team is using the Tickets module.
Slice all questions in a survey by locations.
Compare reviews and ratings across locations and sources.
You can configure ALL Review-related reports based on third-party reviews, surveys, and/or kiosk.
You can now see all of your competitive reports grouped into its own reports category.
Analyze key drivers of customer satisfaction in Surveys 3.0.
Configure the scope of the dashboard by all locations, your locations, or competitor locations.
Configure the scope of the dashboard by all brands, your brands, or competitor brands.
Selectively omit results based on volume and view YTD data.
Export data from Operational Insights modules for additional processing.
Highlight total survey respondents, overall survey score, and top box analysis.
Understand how engaged your customers are with your listings by the actions they take.
Select which brands or competitor groups to compare against or exclude.
Benchmark the performance of your locations against groups of competitor locations in your market.
Add Operational Insights modules to your reports.
Choose the metrics that you use to determine survey leaders.
Display the number of locations included within the Location Leaderboard to better understand the pool.
Compare your brand with competitive brands at a national level.
Understand time-based performance of questions asked on a survey.
Create custom reports that combine survey results, reviews, and social data for each location.
Compare more than three competitors for each location.
Understand trends across touch-points (e.g., Move In vs. Move Out).
Identify bottom- or top-performing locations by NPS score.
See two date ranges or two location groups side-by-side on a report.
Choose which user roles can access to individual summary reports and report modules.
Build your own reports to show the data you care about in the order that makes most sense to you.