May 23, 2022 Complete Self-Registration and log in on the Reputation Support Portal for personal case access.
May 4, 2022 Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.
March 14, 2022 Third party powered Virtual Assistant that allows to attain near real-time information/support.
March 14, 2022 The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.
February 17, 2022 Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
February 3, 2022 Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.
August 3, 2021 Turn off star ratings in Experience Insights for surveys without a rating question.
June 25, 2021 Questions and answers are no longer included in Experience Insights or Explorer data.
February 16, 2021 New Experience report showing quotes from customer feedback.
February 16, 2021 Changes made under Analytics role permissions.
February 2, 2021 Easily locate and analyze all reviews and surveys about vaccination.
February 2, 2021 Operations is now Experience.
January 19, 2021 Celebrate the official launch of Insights.
December 22, 2020 Dive deeper into a location or group of locations included in the Sentiment by Location chart.
November 17, 2020 New features added to the Big Movers chart in Operations Insights.
November 3, 2020 The Insights by Location tab will only show when multiple locations are selected in the filters.
November 3, 2020 Rank strengths and weaknesses categories by Category Sentiment.
October 20, 2020 Dive deeper into any category included in the Sentiment by Category chart.
October 20, 2020 Drill down by time charts now include a category sentiment trend line.
July 28, 2020 Category sentiment scale updated to 0 to 100 for all Insights modules.
June 27, 2020 Compare the category sentiment trend in the current and previous time periods.
May 5, 2020 Monitor industry-specific topics related to the COVID epidemic.
April 21, 2020 Monitor critical topics related to the COVID epidemic.
March 25, 2020 Easily locate and analyze all reviews and surveys that mention Coronavirus
March 25, 2020 Take action on customer quotes by creating a ticket for follow-up.
March 25, 2020 Understand how your sentiment compares to the industry average.
February 8, 2020 Understand the definitions of each category in the Operations tab.
February 8, 2020 Consolidated grid lines make drill-down charts easier to read.
December 23, 2019 Focus on the insights you need with less scrolling.
December 8, 2019 Drill all the way to the full comment for richer analysis of customer feedback.
November 18, 2019 Drill into sentiment categories for richer analysis of customer feedback.
November 15, 2019 Operational Insights has improved performance and simplification with TXI removal.
November 14, 2019 Configure the range used within NPS and TXI color-coding.
October 15, 2019 Identify root causes of problems by drilling down into topics.
July 1, 2019 Sort local sentiment distribution by location.
May 3, 2019 Improve readability of category names.
February 7, 2019 Make your reports more concise and digestible.
February 7, 2019 You can now see insights on reviews that refer to women's health. (Healthcare customers only.)
December 10, 2018 Customize the Strengths and Weaknesses report module.
October 4, 2018 See how Competitive Reports look (localized tenants).
October 4, 2018 Measure performance against new "buckets" for Sales or Service.
October 4, 2018 Themes reflect what matters most to consumers who use financial services.
October 4, 2018 Access key insights faster.
September 20, 2018 Compare sentiment between any of your custom groups of locations (markets, cities, states, etc.).
August 24, 2018 Filter operational insight results by a particular survey.
August 24, 2018 Get more insights regarding the topics that impact your rating the most.
August 9, 2018 Expand the range of insights to include the voices of employees.
June 1, 2018 Export data from Operational Insights modules for additional processing.
May 17, 2018 Add Operational Insights modules to your reports.
May 3, 2018 Understand your customer sentiment with more precision.
March 22, 2018 Understand your strengths and weaknesses based on what your customers are saying in reviews and surveys.
