June 17, 2022 Edit failed private messages to remediate the issue before retrying the send.
May 23, 2022 Apply custom tags and create notes to customer records.
May 4, 2022 Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.
April 29, 2022 Create a list of unwanted keywords for messaging responding that will trigger an alert.
March 14, 2022 Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.
March 14, 2022 Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.
February 24, 2022 Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.
February 3, 2022 Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.
February 3, 2022 Creating workflows that triage conversations based on the who sent the message.
February 3, 2022 When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.
December 2, 2021 The Reputation Mobile app has been updated for iOS.
October 25, 2021 Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.
October 22, 2021 Manage Social posts and comments or reply on the go within the Social Inbox on the Reputation mobile app.
October 19, 2021 Configure automation rules to automate workflows in the Messaging Inbox.
October 19, 2021 Record a video to respond to a Facebook, Google, or SMS private message in Inbox.
October 19, 2021 Registration requirement for locations using long code SMS capabilities.
October 4, 2021 The Reputation Mobile app has been updated for Android.
August 4, 2021 The Reputation Mobile app has been updated for iOS and Android.
July 22, 2021 Conversation states automatically assigned for accurate reporting and filtering.
July 16, 2021 Assign conversations to a specific group of users for team workflows.
June 4, 2021 Select SMS phone numbers for each location directly in the platform.
May 11, 2021 Manage messages on the go with Inbox for mobile!
April 27, 2021 Celebrate the official launch of Inbox.
April 27, 2021 Learn about Inbox!