Release Highlights: Inbox

Edit failed private messages to remediate the issue before retrying the send.

Apply custom tags and create notes to customer records.

Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.

Create a list of unwanted keywords for messaging responding that will trigger an alert.

Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.

Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.

Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.

Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.

Creating workflows that triage conversations based on the who sent the message.

When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.

The Reputation Mobile app has been updated for iOS.

Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.

Manage Social posts and comments or reply on the go within the Social Inbox on the Reputation mobile app.

Configure automation rules to automate workflows in the Messaging Inbox.

Record a video to respond to a Facebook, Google, or SMS private message in Inbox.

Registration requirement for locations using long code SMS capabilities.

The Reputation Mobile app has been updated for Android.

The Reputation Mobile app has been updated for iOS and Android.

Conversation states automatically assigned for accurate reporting and filtering.

Assign conversations to a specific group of users for team workflows.

Select SMS phone numbers for each location directly in the platform.

Manage messages on the go with Inbox for mobile!

Celebrate the official launch of Inbox.

Learn about Inbox!