May 23, 2022 Receive SMS/text notifications for New Review, Social Post Approval and New Inbox Conversation alerts.
May 4, 2022 Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.
May 4, 2022 Take advantage of new connector ModMed Requests, cloning Rep Connect integrations, and importing and exporting integration configurations.
May 4, 2022 Ability to connect locations to external source pages without being required to log into the Reputation platform.
April 29, 2022 User interface changes in the Admin sources screen to surface more information on source status.
April 29, 2022 Enhanced and advanced functionality to set up connectors for e.g. review requesting or profile imports on Reputation using Rep Connect.
March 25, 2022 View all platform updates.
March 14, 2022 New connector to pull customer data from Entrata to build a customers data base.
February 25, 2022 Ability to edit the auto populated address fields when searching and adding a competitor location in the platform.
February 24, 2022 Ability to automate ticket status updates based on additional factors to provide more flexibility in assignment for Survey and Review Action automations.
February 24, 2022 Download CSV files for multiple integration details grouped by 7, 14 or 30 day duration.
February 17, 2022 Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
February 17, 2022 Allows user to schedule integrations multiple times a day and increases the flexibility and frequency on integration run-times.
February 17, 2022 Updated Reputation company address in the footer section of all emails sent out from the platform. Emails sent to users in EU will include the UK company number and registered office address as per EU legal requirements.
February 3, 2022 Adding a CDK connection in Rep Connect enables Automotive Customers to easily send review requests to their CDK contacts.
February 3, 2022 Reviews left on Clutch.co and Gartner.com will now be included during our daily audits.
January 18, 2022 Adding a Sherpa connection in Rep Connect enables property management clients to easily send review requests to their Sherpa contacts.
January 18, 2022 Adding a Yardi Senior Living connection in Rep Connect enables property management clients to easily send review requests to Yardi contacts.
December 22, 2021 New role level permissions to restrict access for users to add/edit request templates, widgets and macros at user and location level.
December 7, 2021 Configure and update file based review request integrations in the self serve import wizard.
December 7, 2021 Review Responding to Edmunds is now integrated through API.
November 8, 2021 Create group pages: a collection of several profiles, add a group page photo, setup a group page URL.
November 8, 2021 Configure and update file based profile import integrations in the self serve import wizard.
October 25, 2021 Ability to delete profiles in bulk from a single user interface as opposed to doing them individually.
October 25, 2021 The Reputation web application will be available in five new languages: Romanian, Russian, Polish, Ukrainian, South Korean.
October 25, 2021 Self-service capability to download location information for business users.
October 25, 2021 Manage and map departmental listings to your main locations.
October 19, 2021 Registration requirement for locations using long code SMS capabilities.
September 23, 2021 Collect location specific feedback on your website.
August 17, 2021 Adjust your language preference to Italian, Dutch, or Turkish in the platform.
August 4, 2021 Configure notifications for upcoming social post failures
July 16, 2021 Adjust your language preference to Portuguese in the platform.
June 25, 2021 Configure email notifications to include listings traffic metrics.
June 9, 2021 Display NPS scores on your website.
June 9, 2021 View the updates to Reputation's Privacy Notice.
June 7, 2021 Mention other Facebook pages in your Facebook posts.
June 7, 2021 Audit accuracy for non-API Business Listings sources.
June 4, 2021 Configure complex logic for review request integrations through Rep Connect.
June 4, 2021 Select SMS phone numbers for each location directly in the platform.
May 11, 2021 The web application now includes updated colors.
May 11, 2021 Configure file based review requesting integrations through the platform.
April 27, 2021 Add custom mapping to profile import integrations.
April 27, 2021 Language updated on the password reset page.
April 13, 2021 View all platform updates.
April 13, 2021 Emails sent from the platform now match the new Reputation brand.
March 30, 2021 The web application now matches the new Reputation brand.
March 30, 2021 Establish connections without logging into the Reputation platform.
March 30, 2021 Reputation users can access the Idea Portal via single sign on.
March 16, 2021 Location codes can no longer contain spaces.
March 16, 2021 Incremental option removed from location importer.
March 8, 2021 Receive notifications for tickets you own.
March 8, 2021 Removed the option to toggle between the new and legacy navigation interfaces.
March 8, 2021 Customize opt-out and help response text for SMS.
March 8, 2021 Manage integration permissions by role.
March 8, 2021 Configure email notifications when integration statuses change.
March 8, 2021 New user interface for self-serve listings profile import integration.
February 17, 2021 Search FAQs and contact Support through a new portal.
February 17, 2021 One place for all help resources.
February 17, 2021 Configure survey notifications to show or hide metadata.
February 17, 2021 Understand which variables can be inserted in grouped notifications prior to sending.
February 17, 2021 Existing source connection upgraded for enhanced functionality.
February 16, 2021 Changes made under Analytics role permissions.
February 2, 2021 Review, Survey, and Q&A notifications are now available in-platform.
January 19, 2021 Foursquare API deprecated for business listings.
January 19, 2021 Country is now a required field during user creation.
January 19, 2021 Control where users land in the platform after logging in via API SSO.
January 19, 2021 Download a list of your users from the platform.
January 19, 2021 Email format changes when size exceeds 10 MB for more reliable delivery.
January 19, 2021 Configure review notifications to receive one email per review.
January 5, 2021 Configure notifications for new reviews, simple surveys, and Google Q&As.
December 22, 2020 Configure email and in platform notifications when credentials become disconnected.
December 22, 2020 Social post notifications are now available in-platform.
December 8, 2020 Forwarded emails from the platform are marked as coming from noreply@reputation.com.
November 18, 2020 Learn about Reputation.com solutions not enabled for your account.
November 17, 2020 Manage access to reports, dashboards, and review and survey templates from a single page.
November 17, 2020 Configure email, mobile, and in platform notifications when ticket statuses change.
November 17, 2020 Fix broken source connections without logging into the platform.
November 17, 2020 Existing source connection upgraded for more reliable review management.
November 4, 2020 Define and publish custom UTM tracking parameters at scale to monitor traffic and measure ROI.
November 3, 2020 The left-side navigation is now default for all platform users.
October 21, 2020 Customer address information is now PII sensitive.
October 21, 2020 Access notifications while working in the platform!
October 21, 2020 Configure in platform notifications when collection statuses change per source.
October 20, 2020 Two new options added to the top line date range filter.
October 5, 2020 MFA support for Reputation.com desktop and mobile app.
October 5, 2020 New Reputation.com app available for OneLogin users.
September 21, 2020 Configure email notifications for review and survey response approvals.
September 10, 2020 Choose to only ingest listings data that can be published.
September 10, 2020 Single sign-on supports auto-provisioning of users who belong to more than one tenant.
July 28, 2020 Navigation updated to a simple, modern user interface.
June 27, 2020 Turn notifications on and off directly in the Reputation mobile app.
June 15, 2020 All office statuses now publish to Google My Business via API, including Open.
June 15, 2020 Manage birthday data via API.
June 15, 2020 Configure email and mobile push notifications for social approvals in the same place.
June 15, 2020 Summary emails are now available in the "My Notifications" tab.
May 5, 2020 Automatically update custom filter values through API integrations.
April 21, 2020 More preset options to save time from creating custom date ranges.
April 6, 2020 Select multiple roles for each user profile for expanded functionality.
April 6, 2020 Share or restrict access to reports, surveys, dashboards and request templates across the organization.
April 6, 2020 Track your valid, invalid and missing credentials by location through Reports.
March 11, 2020 Three upgraded connections for more reliable review management
March 11, 2020 The platform can now monitor reviews for new sites.
February 8, 2020 Manage your tickets on-the-go with immediate mobile push notifications.
February 8, 2020 The platform can now monitor reviews for several new sites.
January 28, 2020 Keep deleted responses consistent between external sites and the platform.
January 28, 2020 Keep filter values consistent across the enterprise.
January 10, 2020 The platform can now monitor reviews for several new sites.
December 24, 2019 Enable dashboard and report permissions at the role level.
December 23, 2019 Fetch social metrics for pages and posts.
December 23, 2019 Add new locations more efficiently.
December 23, 2019 Allow user roles to assign roles to other users.
December 8, 2019 The platform can now monitor reviews for several new sites.
December 8, 2019 Internet Explorer 10 is no longer supported by the platform.
December 8, 2019 Launch the Reputation Manager app from OKTA Mobile.
December 8, 2019 Limit which user roles can modify the Reasons for Closure or Root Causes when closing tickets.
November 18, 2019 The platform can now monitor reviews from several new sources.
November 14, 2019 The platform can now monitor reviews from Niche.com.
November 14, 2019 The platform can now send listings data to TripAdvisor.
November 14, 2019 Configure the range used within NPS and TXI color-coding.
October 15, 2019 Configure your own notifications for social listening keywords.
October 14, 2019 Calculate your own response rates using Response Date.
September 16, 2019 See a log of all notifications you have received.
August 28, 2019 The platform can now monitor reviews and send listings data to new sites. CareDash – Listings (physician data) via API GoLocal.de – Review monitoring
August 26, 2019 The platform can now monitor reviews for several new sites.
August 13, 2019 Delete tickets that require no action.
August 13, 2019 Manage user-level notifications in bulk by applying role-based notifications.
August 7, 2019 The platform can now monitor reviews for several new sites.
July 3, 2019 Enjoy a cleaner, more consistent user interface!
July 1, 2019 Configure your own notifications for social posts and comments.
July 1, 2019 Save time with bulk import/exports for profiles by fixing errors on screen.
July 1, 2019 Configure your own notifications for new tickets and ticket updates.
June 28, 2019 The platform can now monitor reviews for several new sites and respond via API for Caring.com.
June 3, 2019 The platform can now monitor reviews for several new sites.
May 17, 2019 The platform can now monitor reviews for several new sites.
May 17, 2019 Get immediate visibility into broken connections and improved matching.
May 3, 2019 Choose to enable/disable the Search Accelerator prompt for survey takers (location level).
April 19, 2019 Choose to enable/disable the Search Accelerator prompt for survey takers (tenant level).
April 19, 2019 Get visibility into broken connections and improved matching.
April 19, 2019 The platform can now monitor reviews for several new sites.
April 19, 2019 Hide maps for users who don't need access.
March 4, 2019 Track the success of your request efforts using review attribution.
March 4, 2019 Make it easier for your customers to leave reviews for you on Google after a survey.
February 7, 2019 The platform can now monitor reviews for several new sites.
February 7, 2019 Limit which user roles can view/add/edit/delete attachments on tickets.
December 20, 2018 Automatically sync shared data fields from directory profiles to location profiles.
December 10, 2018 Get a clear picture of your credential statuses per location.
December 10, 2018 Add attachments to your platform users within internal emailers.
November 16, 2018 The platform can now monitor reviews for several new sites.
October 5, 2018 The platform can now monitor reviews for several new sites.
October 4, 2018 Healthcare professional data files are now submitted to these sites.
October 4, 2018 Enable/disable GMB UTM tracking at scale through our REST API.
August 9, 2018 Track additional context details directly within a ticket instead of referring to external sources.
July 27, 2018 Leverage the platform to generate Seller Ratings for Google Ads.
July 27, 2018 Agency clients are now able to view fulfillment statuses in aggregate across multiple tenants.
July 26, 2018 Team members can receive automated notifications when tickets are soon to be due or past due.
July 26, 2018 Automatically assign tickets to a different queue, apply tags, or set to a new stage within a ticket rule.
June 28, 2018 Control which Tickets events you're notified about.
June 1, 2018 Leverage more exposure to your listings.
May 17, 2018 Showcase your positive reviews/surveys on your website, segmented by custom filters, such as brand or state.
May 17, 2018 Monitor an unusual increase in mentions in order to prevent potential crisis.
May 3, 2018 Customize ticket creation rules.
April 19, 2018 Infogroup is now officially part of the Business Listing distribution network for increased coverage of tailsites.
March 22, 2018 Add flexibility to roles for users who need to monitor Reviews and Surveys.
March 22, 2018 Comply with Twitter's API publishing changes.
February 22, 2018 Choose which user roles can access to individual summary reports and report modules.
February 22, 2018 Set an session expiration after a period of inactivity to satisfy your business security requirements (e.g., HIPAA, internal, etc.).
February 8, 2018 Increase the scope of your online reputation using additional reviews and business listing sources to audit from within the platform.
January 18, 2018 Leverage the API v3 framework to automatically send review requests to your customers.
