Foursquare API deprecated for business listings.
Configure notifications for new reviews, simple surveys, and Google Q&As.
Configure email and in platform notifications when credentials become disconnected.
Social post notifications are now available in-platform.
Forwarded emails from the platform are marked as coming from noreply@reputation.com.
Learn about Reputation.com solutions not enabled for your account.
Manage access to reports, dashboards, and review and survey templates from a single page.
Configure email, mobile, and in platform notifications when ticket statuses change.
Fix broken source connections without logging into the platform.
Existing source connection upgraded for more reliable review management.
Define and publish custom UTM tracking parameters at scale to monitor traffic and measure ROI.
The left-side navigation is now default for all platform users.
Customer address information is now PII sensitive.
Access notifications while working in the platform!
Configure in platform notifications when collection statuses change per source.
Two new options added to the top line date range filter.
MFA support for Reputation.com desktop and mobile app.
New Reputation.com app available for OneLogin users.
Configure email notifications for review and survey response approvals.
Choose to only ingest listings data that can be published.
Single sign-on supports auto-provisioning of users who belong to more than one tenant.
Navigation updated to a simple, modern user interface.
Turn notifications on and off directly in the Reputation mobile app.
All office statuses now publish to Google My Business via API, including Open.
Manage birthday data via API.
Configure email and mobile push notifications for social approvals in the same place.
Summary emails are now available in the "My Notifications" tab.
Automatically update custom filter values through API integrations.
More preset options to save time from creating custom date ranges.
Select multiple roles for each user profile for expanded functionality.
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Track your valid, invalid and missing credentials by location through Reports.
Three upgraded connections for more reliable review management
The platform can now monitor reviews for new sites.
Manage your tickets on-the-go with immediate mobile push notifications.
The platform can now monitor reviews for several new sites.
Keep deleted responses consistent between external sites and the platform.
Keep filter values consistent across the enterprise.
The platform can now monitor reviews for several new sites.
Enable dashboard and report permissions at the role level.
Fetch social metrics for pages and posts.
Add new locations more efficiently.
Allow user roles to assign roles to other users.
The platform can now monitor reviews for several new sites.
Internet Explorer 10 is no longer supported by the platform.
Launch the Reputation Manager app from OKTA Mobile.
Limit which user roles can modify the Reasons for Closure or Root Causes when closing tickets.
The platform can now monitor reviews from several new sources.
The platform can now monitor reviews from Niche.com.
The platform can now send listings data to TripAdvisor.
Configure the range used within NPS and TXI color-coding.
Configure your own notifications for social listening keywords.
Calculate your own response rates using Response Date.
See a log of all notifications you have received.
The platform can now monitor reviews and send listings data to new sites. CareDash – Listings (physician data) via API GoLocal.de – Review monitoring
The platform can now monitor reviews for several new sites.
Delete tickets that require no action.
Manage user-level notifications in bulk by applying role-based notifications.
The platform can now monitor reviews for several new sites.
Enjoy a cleaner, more consistent user interface!
Configure your own notifications for social posts and comments.
Save time with bulk import/exports for profiles by fixing errors on screen.
Configure your own notifications for new tickets and ticket updates.
The platform can now monitor reviews for several new sites and respond via API for Caring.com.
The platform can now monitor reviews for several new sites.
The platform can now monitor reviews for several new sites.
Get immediate visibility into broken connections and improved matching.
Choose to enable/disable the Search Accelerator prompt for survey takers (location level).
Choose to enable/disable the Search Accelerator prompt for survey takers (tenant level).
Get visibility into broken connections and improved matching.
The platform can now monitor reviews for several new sites.
Hide maps for users who don't need access.
Track the success of your request efforts using review attribution.
Make it easier for your customers to leave reviews for you on Google after a survey.
The platform can now monitor reviews for several new sites.
Limit which user roles can view/add/edit/delete attachments on tickets.
Automatically sync shared data fields from directory profiles to location profiles.
Get a clear picture of your credential statuses per location.
Add attachments to your platform users within internal emailers.
The platform can now monitor reviews for several new sites.
The platform can now monitor reviews for several new sites.
Healthcare professional data files are now submitted to these sites.
Enable/disable GMB UTM tracking at scale through our REST API.
Track additional context details directly within a ticket instead of referring to external sources.
Leverage the platform to generate Seller Ratings for Google Ads.
Agency clients are now able to view fulfillment statuses in aggregate across multiple tenants.
Team members can receive automated notifications when tickets are soon to be due or past due.
Automatically assign tickets to a different queue, apply tags, or set to a new stage within a ticket rule.
Control which Tickets events you're notified about.
Leverage more exposure to your listings.
Showcase your positive reviews/surveys on your website, segmented by custom filters, such as brand or state.
Monitor an unusual increase in mentions in order to prevent potential crisis.
Customize ticket creation rules.
Infogroup is now officially part of the Business Listing distribution network for increased coverage of tailsites.
Add flexibility to roles for users who need to monitor Reviews and Surveys.
Comply with Twitter's API publishing changes.
Choose which user roles can access to individual summary reports and report modules.
Set an session expiration after a period of inactivity to satisfy your business security requirements (e.g., HIPAA, internal, etc.).
Increase the scope of your online reputation using additional reviews and business listing sources to audit from within the platform.
Leverage the API v3 framework to automatically send review requests to your customers.