Queue Specific Actions Notifications

Actions, API and Admin

Receive notifications for tickets you own.

Create personalized notifications about relevant tickets for queues you own.

To configure queue-specific notifications:

  1. Click Settings from the upper right corner of the platform.
  2. From the Admin menu (My Account tab), click My Notifications.
  3. From Notification Settings, click Add Notification.
  4. From the Select Event drop-down, choose Ticket Created or Updated.
  5. Click Next.
  6. Modify the notification settings.
    • Select queue(s) from the dropdown menu.

      By default, Queues is set to All.

  7. Click Save.

The alert becomes active and will notify you via the selected channel(s) and frequency when the notification conditions are triggered. You can also disable the alert or edit, copy, and delete.

Learn more about managing notifications at the user and role levels.