Manage your tickets on-the-go with immediate mobile push notifications.
Instead of or in addition to receiving email notifications, users can now receive immediate mobile push notifications for the following events:
- New Ticket Created
- Stage Changed
- Queue Assigned
- Tag Applied
- Comment Added
- Attachment Added/Removed
You must have the Reputation Manager mobile app installed and be logged in to receive push notifications.
To enable mobile push notifications:
- From the top, right corner of the platform, click Settings .
- In the My Account tab, choose My Notifications.
- Click Add Notification.
- Choose “Ticket Created or Updated” from the drop down menu, and click Next.
- Set your preferences, and click Save.
A push notification will appear whenever the condition(s) of the notification are triggered.