Photos and videos uploaded to listings profiles are now hosted by the platform.
When media is uploaded to the platform for Business Listings, it is now automatically hosted on Reputation.com servers, providing more robust publishing and management.
Media is stored under URLs in the following format: https://assets.reputation.com/assets/…
You can access asset URLs by downloading your profiles that contain images and/or videos.
If you are providing URLs via API or the importer, make sure to alert your CSM or Support if media is updated using the exact same link/URL as an existing photo or video in the platform. The URL will not register as updated and will not automatically pull in the new media.
Uploading media directly to a profile in the platform will not encounter this issue.