A leaderboard is a great way to engage your team by providing ongoing incentive for generating reviews, such as Top Requester of the Month.
The Leaderboard page allows you to rank locations (1 = highest) to determine top performers in number of requests sent. Within the web application, you can view statistics for requests sent, resulting clicks, number of total reviews and surveys, attributed reviews and surveys, and average star rating.
Frontline employees using the mobile app can also access a version of the leaderboard to view top performers within their location.
The top line filters affect the data shown on the tab. Secondary filters are available to limit the data by request mode: All, SMS, Email, and Kiosk. Group By filters allow you to sort the data by Location, Requester, City, State, or custom filters.
Grouping by Requester displays an additional option to filter by role.
Displays the total results for the selected filter(s).
Displays the detailed results for the selected filters. Click a column name to sort.
|Rank||The requester or location with the most review requests sent.|
|Location/Requester||The location or user associated with the ranking.|
|Requests Sent||The total number of requests sent from the selected location or user (requester).|
|Clicks to Review & Survey||The total number of clicks generated from the request. The click count correlates to any links within the email or any review site links in SMS messages. The number of clicks does not correlate directly to a review posting beyond the initial message if the user abandons the request process, but it is a good indicator of interest.
For example, this location sent 6 requests. Of those requests, 4 clicks were generated (not necessarily unique).
|Total Reviews & Surveys||The total number of reviews and surveys associated with the selected location. This number includes all reviews for the location, including unsolicited reviews that are not generated by a request, survey responses, or kiosk reviews.
For example, this location sent 6 requests but received 223 reviews. We can conclude that most of the reviews received did not come from our requesting efforts.
|Attributed Reviews & Surveys||The total number of reviews resulting from a Reputation.com review/survey request. Attribution for a particular requester is tied to a request sent via the mobile app or a request method within the platform using a quick request or bulk upload.|
|Average Star Rating||The average of all star ratings from the reviews received. Rating scale is 1-5 up to one decimal point. To view insight into which source review site was clicked in a particular request, visit the Requests > History page.|
To access additional options, click the ellipses in the top, right corner of the Leaderboard summary area. .
Options include: Download PDF, Download CSV, Schedule, or Forward. Any filters that are currently applied to the data set will persist to all request options.
Operations that take time to process large amounts of data may invoke a pop-up window that allows you to either wait for the operation to continue as a download (must stay on the same screen) or to be notified via email with a link to the download (can move to other screens).
|Download PDF||Export the current data set into a PDF report. The Title Page of the report includes your account logo, name of the report (Requests Sent – By Location), time period selected, and locations selected.|
|Download CSV||Export the current data set into a CSV format.|
|Schedule|| Create a scheduled report to automatically send an email with the current data set as a PDF or CSV attachment to other users within the platform (individual or role) or email addresses outside the account. Specify a report Name, Frequency (Daily, Weekly, Monthly, Quarterly, Yearly), Format, and Message to include in the body of the email. You can edit scheduled reports from the Reports tab.
|Forward||Send the current data set via email with a PDF or CSV attachment to other users within the platform (individual or role) or email addresses outside the account. Specify a Subject and Message to include in the body of the email.|
Delivery emails include a link to view the report as well as a link to launch the report within the platform in order to interact with the data and add customizations (available to users with account credentials).
Report links are live for 7 days.