The platform can now monitor reviews for several new sites.
Invite participants to take an anonymous survey, such as Employee Engagement surveys.
Include sub-ratings in survey widgets to leverage questions and scores.
Save partial survey results even if the survey taker doesn't finish.
Create custom survey landing pages to embed on your website.
Export data from Social Listening for additional processing.
Add file attachments to tickets, or download attachments.
Require your staff to provide an explanation when closing a ticket.
See a list of tail sites your business information reaches, in addition to your actively-managed sites
Foursquare is now a managed source for "rooftop" locations.
Healthcare professional data files are now submitted to these sites.
Store phone number extensions separately from the primary phone number.
Enable/disable GMB UTM tracking at scale through our REST API.
See how Competitive Reports look (localized tenants).
Measure performance against new "buckets" for Sales or Service.
Themes reflect what matters most to consumers who use financial services.
Access key insights faster.