New Monitoring Source for Reviews
The platform can now monitor reviews from several new sources.
File Upload Question Type
Allow survey takers to upload files.
Support for GMB Labels
Manage GMB Labels within profiles.
Drill-Down Redesign
Drill into sentiment categories for richer analysis of customer feedback.
Deprecation of TXI
Operational Insights has improved performance and simplification with TXI removal.
Monthly Review Summary Includes Competitors
Monitor competitor details in the Monthly Summary email.