Include five new Actions charts in your custom dashboards.
You now have additional widget options to include in your custom dashboards for tracking Actions metrics. New widgets include:
- Average Response Time
- Responded Tickets Count
- Closed Tickets Count
- Average Age (in hours)
- Average Time to Close
To build a custom dashboard including Actions metrics:
- From the platform, click Dashboards.
- Expand the Dashboards panel.
- Click Add> (plus icon) to create a new dashboard.
- Click Actions, and drag-and-drop the widgets into your dashboard.
- Click Customize on each widget. Select the Queues and Ticket Types to include.
- Click Apply , and then Done.
- When satisfied with your dashboard, click Save.
The Actions widgets are available for Custom Dashboards and Custom Reports.