Include five new Actions charts in your custom dashboards.

You now have additional widget options to include in your custom dashboards for tracking Actions metrics. New widgets include:

• Average Response Time
• Responded Tickets Count
• Closed Tickets Count
• Average Age (in hours)
• Average Time to Close

To build a custom dashboard including Actions metrics:

1. From the platform, click Dashboards.
2. Expand the Dashboards panel.
3. Click Add> (plus icon) to create a new dashboard.
   
4. Click Actions, and drag-and-drop the widgets into your dashboard.
5. Click Customize on each widget. Select the Queues and Ticket Types to include.
   
6. Click Apply , and then Done.
7. When satisfied with your dashboard, click Save.

The Actions widgets are available for Custom Dashboards and Custom Reports.