Net Rating Score for Surveys


New Key metric type calculated based on Star Rating question.

Some Reputation customers asked for additional metrics for surveys and being able to have access to additional calculation out of the box. To better support their strategy and data driven decisions we are introducing: Net Rating Score.

Net Rating Score is calculated based on Star Rating question as % of 5s minus %(1+2+3). It is displayed as a scale from -100 to +100, similar to NPS.

This will be accessible upon request and supported in the following widgets:

  • KPI gauge
  • KPI trend
  • Leaderboard