• Support
  • Idea Portal
  • Beta Program
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Operations Insights
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices
  • Support
  • Idea Portal
  • Beta Program
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Operations Insights
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices

May 3, 2018

May 3, 2018 reputationu Highlights

  • Response Macros for Neutral Sentiment

    Response Macros for Neutral Sentiment

    Reviews
    Responders have more options when responding to reviews with neutral sentiment.
  • Remove Metrics from the Location Leaderboard for Surveys

    Remove Metrics from the Location Leaderboard for Surveys

    Reports, Surveys
    Choose the metrics that you use to determine survey leaders.
  • Conditional Visibility – Comments Questions

    Conditional Visibility – Comments Questions

    Surveys
    Check for keywords in surveys to gather more information prior to follow-up.
  • Location Leaderboard Count of Locations

    Location Leaderboard Count of Locations

    Reports, Reviews
    Display the number of locations included within the Location Leaderboard to better understand the pool.
  • Competing Brands Dashboard

    Competing Brands Dashboard

    Reports
    Compare your brand with competitive brands at a national level.
  • Color-Coded Categories by Local Sentiment

    Color-Coded Categories by Local Sentiment

    Operations
    Understand your customer sentiment with more precision.
  • Ticket Creation Automation Rules

    Ticket Creation Automation Rules

    Actions, API and Admin
    Customize ticket creation rules.
  • Ticket SLA

    Ticket SLA

    Actions
    Add a Service-Level-Agreement (SLA) completion target to tickets.
Tags:highlights20180503
About Support

Our customer support experts are here to help you! Visit support.reputation.com to search FAQs and contact a representative.

Quick Links
  • What's New
  • Knowledge Base
  • Downloads
  • Training
  • Partners
Top Features
  • Dashboard
  • Reviews
  • Requests
  • Reputation Score
  • Reports
More Resources
  • Blog
  • Case Studies
  • White Papers
  • eBooks
  • Infographics
  • Privacy Policy
  • Terms of Use
  • © 2020 Reputation.com. All Rights Reserved.