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May 3, 2018

May 3, 2018 Kristin Lisson Highlights

  • Response Macros for Neutral Sentiment

    Response Macros for Neutral Sentiment

    Responders have more options when responding to reviews with neutral sentiment.
  • Remove Metrics from the Location Leaderboard for Surveys

    Remove Metrics from the Location Leaderboard for Surveys

    Choose the metrics that you use to determine survey leaders.
  • Conditional Visibility – Comments Questions

    Conditional Visibility – Comments Questions

    Check for keywords in surveys to gather more information prior to follow-up.
  • Location Leaderboard Count of Locations

    Location Leaderboard Count of Locations

    Display the number of locations included within the Location Leaderboard to better understand the pool.
  • Competing Brands Dashboard

    Competing Brands Dashboard

    Compare your brand with competitive brands at a national level.
  • Color-Coded Categories by Local Sentiment

    Color-Coded Categories by Local Sentiment

    Understand your customer sentiment with more precision.
  • Ticket Creation Automation Rules

    Ticket Creation Automation Rules

    Customize ticket creation rules.
  • Ticket SLA

    Ticket SLA

    Add a Service-Level-Agreement (SLA) completion target to tickets.
Tags:highlights20180503
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