Responders have more options when responding to reviews with neutral sentiment.

Choose the metrics that you use to determine survey leaders.

Check for keywords in surveys to gather more information prior to follow-up.

Display the number of locations included within the Location Leaderboard to better understand the pool.

Compare your brand with competitive brands at a national level.

Understand your customer sentiment with more precision.

Customize ticket creation rules.

Add a Service-Level-Agreement (SLA) completion target to tickets.