• Support
  • Idea Portal
  • Betas
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Overview Videos
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Experience Insights
    • Inbox
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices
  • Support
  • Idea Portal
  • Betas
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Overview Videos
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Experience Insights
    • Inbox
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices

Surveys Overview

Watch Video in Fullscreen

Give locations the feedback and precise insights they need to attract, delight and retain customers.

The Surveys tab allows you to build and send tailored customer surveys to assess performance (NPS ) and uncover hidden service issues, before bad reviews affect your ratings.

You can also set alert notifications and display survey results on your website using a widget.

Designing a Survey

Quickly and easily customize surveys to generate high response rates through email, SMS or at location-based kiosks

The survey builder allows you to specify the styling, pages, and questions that make up a survey. You can also specify pathing, conditional visibility, and page jumps; configure custom scoring; and specify which questions to use for overall rating, NPS, and comments.

Conversational Surveys

Conversational surveys are designed for quick back-and-forth interaction via SMS to get in-the-moment insight.

Create new conversational surveys from the All Surveys tab. The survey builder allows you to specify the questions, pathing, and conditional visibility. When you’re ready, you can test the survey flow on your own mobile device.

Simple Surveys

Simple survey flows use the default request templates for “Star” or “Smiley” designs. These templates do not allow for any customization to the survey and are designed for easy, out-of-the-box feedback requests (first-party) with follow-up review requesting (third-party).

Review Booster

Review Booster helps you generate higher review volumes faster, and get chosen at scale.

Leverage API integrations to increase survey and review responses, with zero feedback waste. If a customer chooses not to leave a review, their feedback can instead be streamed to your paid Google ads as a star rating or to your website pages through widgets.

Survey Results

Get at-a-glance metrics and actionable data through multiple areas of the platform. You’ll know instantly where your strengths lie, and what areas need attention.

You can also empower your team to respond quickly and appropriately to customer concerns and complaints, demonstrating your commitment to improving their experience.

Related Articles
  • Designing a Survey
  • Conversational Surveys
  • Using Simple Surveys
  • Review Booster
  • Viewing Survey Results
Surveys
  • Surveys Overview
  • Designing a Survey
  • Conversational Surveys
  • Using Simple Surveys
  • Review Booster
  • Viewing Survey Results
  • Responding to Surveys
  • Using Custom Scores
KB Categories
  • Actions
  • Admin
  • Best Practices
  • Brand Social
  • Dashboard
  • Experience Insights
  • Inbox
  • Listings
  • Managed Services
  • Mobile
  • Pages and Locators
  • Rep Connect
  • Reports
  • Reputation Score
  • Requests
  • Reviews
  • Social
  • Social Listening
  • Surveys
About Support

Our customer support experts are here to help you! Visit support.reputation.com to search FAQs and contact a representative.

Quick Links
  • What's New
  • Knowledge Base
  • Customers
  • Partners
  • Employees
Top Features
  • Dashboard
  • Reviews
  • Requests
  • Reputation Score
  • Reports
More Resources
  • Blog
  • Case Studies
  • White Papers
  • eBooks
  • Infographics
  • English
    • Deutsch (German)
    • Español (Spanish)
    • Français (French)
    • Italiano (Italian)
    • Nederlands (Dutch)
    • Türkçe (Turkish)
    • 한국어 (Korean)
    • polski (Polish)
    • Português (Portuguese (Brazil))
    • Português (Portuguese (Portugal))
    • Română (Romanian)
    • Русский (Russian)
    • Ukrainian
    • Čeština (Czech)
    • Magyar (Hungarian)
    • Slovenčina (Slovak)
  • Privacy Policy
  • Terms of Use
  • © 2022 Reputation.com. All Rights Reserved.