Watch Video in FullscreenThe platform helps your location-based organization boost its online presence and customer ratings across the social web.
Upon logging into the platform, the Map Dashboard is the default screen. On the left side of the screen, the Menu Bar shows the different features or tabs that may be available within your account.
Not all features are available to all accounts. If a feature/tab that you’re not using is showing on the Menu Bar, consider asking your admin or Customer Success Manager to create a custom role to apply to your profile.
| Feature | Description |
|---|---|
| Dashboard | Provides insight on your company’s regional performance with regard to Average Star rating (1-5) and additional metrics. Build and share custom dashboards to monitor important metrics at a glance. |
| Reviews | The Reviews tab displays review results from third-party sites about your company and allows you to respond to them from within a central location. You can also access additional review options, set alert and summary notifications, display reviews on your website using a widget, and manage macros to streamline review responses. |
| Requests | Arguably the most effective way to improve your online review presence is by actively requesting reviews from your customers. The Requests tab displays options for requesting reviews and managing those requests. You can use a leaderboard to encourage request volume, analyze key metrics, view historical logs, manage request templates, and set additional request options. |
| Listings | Listings allows you to monitor and maintain online presence for all locations across sites to match the source of truth. Listings ensures that you enhance your presence across the most important sites and updates business listings data on a regular basis. |
| Surveys | The Surveys tab allows you to create and send tailored customer satisfaction surveys to assess performance (NPS ) and uncover hidden service issues, before bad reviews affect your ratings. Surveys allow you to build, monitor, respond, and share results. |
| Social Suite | The Social Suite makes it easy to stay on top of social conversations across all channels on one social media dashboard. Stay engaged and enable your team to respond to social media posts about your organization in real time. Publish engaging, approved content and local stories in minutes, across all locations. Promote the best posts and customer success stories to drive awareness, visits, and leads. |
| Actions | Display tickets that have been created from customer feedback and allow your teams to track the resolution timeline for taking action on the feedback. Define team workflows within Actions ensuring a consistent resolution for every issue, no matter the channel from which it was received. |
| Operations | Allows you to monitor and analyze business performance, identify customer review and survey trends and themes, and make informed operational improvements. Understand your strengths and weaknesses based on what your customers are saying in reviews and surveys. |
| Reports | Allows you to filter and analyze various metrics for your overall reputation management. Reports are categorized by type, which correspond to the features enabled for your account. Build and share custom reports to track important metrics across multiple solutions. |
| Reputation Score | The Reputation Score is calculated on the basis of your business's performance across a variety of important online areas including: review count, spread, visibility, and more. The score is calculated on a 1,000-point scale, where 1,000 is the highest possible rating on the scale and 100 is the lowest possible score. |