Pinpoint and address emerging issues and weaknesses, before they impact your reputation.

The Experience tab provides insightful Sentiment Analysis tools offering a visual snapshot of common words, categories, and themes that appear in customer feedback across the web and gathered from first-party surveys. Instantly identify strengths or weaknesses at a corporate level or by location, and know where to focus your efforts.

Experience Insights

The Insights tab groups review and survey feedback into categories using text analytics to provide insights into what your business is doing well and what areas need improvement.

Summary

See a summary of your feedback being analyzed, including a breakout of where the feedback is coming from, total comments included, and overall sentiment. View sentiment by source to identify which feedback source requires your attention first.

Insights by Location

View insights broken out by location, including sentiment by location, top performing locations and their drivers of improvement, and locations that need attention along with their drivers of decline.

Insights by Category

View insights broken out by category, including strengths and weaknesses with the most impact on the average star rating, an interactive sentiment map, and sentiment broken out by category.

Experience Explorer

The Explorer tab allows you to monitor and analyze business performance, identify customer review trends and patterns, and make informed operational improvements.

Tornado

The Tornado chart provides a visual industry comparison across all categories. Drill down deeper into each category to see where you surpass the industry and where improvements are needed.

Locations Chart

View a breakout of sentiment by location for the selected category. Hover over the chart for additional details. Include all locations, the top 30, or bottom 30 in the chart.

Word Cloud

The word cloud represents common review and survey phrases. The larger the phrase the more often it is included in your feedback. The more green the word, the more positive the sentiment of that phrase.