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Locations

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Manage location-level settings for your tenant.

The Locations tab with the Platform Admin includes settings for each location profile within your tenant: General Information, Pages, Logos, Competitors, Integrations, Messaging, Social, and Syndication.

Tenant

A tenant represents a company (e.g., brand, headquarters).
Location

A location represents each rooftop or provider that belongs to that company (e.g., store, physician).

Small businesses often have one or two locations, while enterprise businesses could have hundreds or thousands of locations within a single tenant. New locations can be added into your tenant one-by-one within Platform Admin, or they can be bulk imported via the Support team.

General Information

The General Information tab shows basic details about the location.

Some of the location information within this section may be used to build the initial rooftop or provider “profile” that’s managed within the Listings tab of the platform (e.g., Address, Phone, Email, etc.); however, once the associated profile is created, edits to General Information are not also cascaded to the profile.

The following information is available for each location. Settings at the location level override any related settings at the tenant level.

Setting Description
Public Location Name Name shown to the public (e.g., BDP Uptown).
Internal Location Name Name used internally to distinguish between locations (e.g., BDP – Uptown – AZ). Must be unique.
Location Code Unique identifier for the location.
Address Physical address for the rooftop or provider. May also be used to validate the Listing Accuracy component within Reputation Score if you're not using the platform for Listings management.
Time Zone Time zone used for scheduled report delivery.
Phone Number Phone used within response macros. May also be used to validate the Listing Accuracy component within Reputation Score if you're not using the platform for Listings management.
Website Website used to validate the Search Impression component within Reputation Score. ay be used to validate the Listing Accuracy component within Reputation Score if you're not using the platform for Listings management.
Primary Contact Name Used for response macros, so ensure this is customer-facing.
Primary Contact Email Used for response macros, so ensure this is customer-facing. This address might can be an alias that goes to several people or one contact.
Industry Maps to the Reputation Score when comparing industry-average and best-in-class (i.e., compare pediatricians to other pediatricians, not pediatricians to hospitals).
Custom Filters If using custom filters, define values for this location here.

Pages

A location needs to have URLs entered into the platform in order to collect data from various websites. The Pages tab shows active connections to each of the location’s third-party pages (sources).

To add a missing URL to a location:

  1. From the top right corner of the platform, click Settings .
  2. From the left navigation, click Locations.
  3. From the list of locations, click on a location record.
  4. Click the Pages tab.

The list of connected URLs is at the top. The list of sources that are missing URLs are shown at the bottom.

  1. Click + next to the source you want to add.
  2. Enter the location’s unique URL for that source, and then click Add.

The source is added with a “Pending collection” status. Collection for most sources occurs every 24 hours. Some sources with a connection enabled (e.g., Google, Facebook) can occur in near real-time.

The Autofind URLs button invokes a process for the system to scan for matching URLs on the web to add automatically. The Autofind process may take 24 hours, depending on the queue. When the process is complete, you’ll see a last collection time/date next to each page. Some pages might not exist, and therefore can’t be added manually or by autofind.

Logos

A logo appears in the top left corner of the platform, within Reports, and in email notifications. The Logos tab allows you to override the company logo.

To add a location logo:

  1. From the top right corner of the platform, click Settings .
  2. From the left navigation, click Locations.
  3. From the list of locations, click on a location record.
  4. Click the Logos tab.
  5. Click Edit.
  6. Upload a logo that has dimensions at least 400x400px or 760x675px for reports.

Competitors

Competitive reporting allows each location to specify specific competitor locations and associate them with a national brand (if applicable). The Competitors tab allows you to add new competitor locations.

Competitors are typically managed by bulk import upon implementation. Depending on your package, you may be limited to the number of brands and/or locations that you can add.

Messaging

Most review / survey requests require a location-specific From Name/Email. Additionally, the From Name/Email is used in survey replies. The Messaging tab allows you to override the company Name/E-mail. Default is Reputation.com (noreply@reputation.com)

To add a From Name/Email:

  1. From the top right corner of the platform, click Settings .
  2. From the left navigation, click Locations.
  3. From the list of locations, click on a location record.
  4. Click the Messaging tab.
  5. Click Edit.
  6. Add the location from and email, and click Save.

Social

The Social tab identifies campaign enrollment preferences for the location. Options include Manual, Semi Automated, and Automated. Refer to this article for more information and definitions.

Syndication

Search engines particularly like to see unique pages for each of your locations. The Syndication tab allows you to modify the details of the “My Reputation.com” page for this location. This page and unique URL is automatically provided for each location, and it serves as another source of traffic to promote your business.

Default options for page syndication include:

  • Testimonial Page URL
  • Name, Star Rating, Address
  • Map with links to Google and Facebook listings (if available)
  • Ratings generated from simple survey requests.

Additional settings include:

  • Request Appointment button. (Specify recipients for form submissions.)
  • Bio
  • Links
  • Photos

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