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Watch Video in FullscreenNever miss a conversation with your customers again!
Exchange SMS, Facebook, and Google My Business messages with your customers through Inbox.
How Does Inbox work?
1. A customer initiates a conversation with your business.
Customers can access messaging features on the native site(s)—such as Google My Business or Facebook. Or customers can use SMS messaging to initiate a conversation with you.
2. Your business manages the conversation from the Reputation Inbox.
Leverage team workflow options to easily filter messages for one or more locations. Assign, reply, and close conversations. Track leads and analyze metrics all from one platform.
3. The customer receives a seamless messaging experience.
The conversation remains in the same channel from which the customer initiated.
Configuring Inbox
Before using Inbox, you must setup messaging sources, extend user access, and create notifications to ensure messages are never missed.
Managing Inbox
Start SMS conversations, send SMS review requests, and assign conversations for specific users to manage. Mark each conversation as read, flagged, or closed to manage the inflow of customer conversations.
Reply to customer conversations using templates, emojis, variables, and attached files, or add a private note to the conversation for internal purposes only.
Inbox Metrics
The Inbox Metrics tab reports on average response and time to close metrics in addition to conversation totals and team and location specific metrics to help you investigate trends in your messages and team’s efforts.
Inbox messaging SLA metric reporting is also available in the Reports tab.
