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Join Rep Academy
Downloads
Knowledge Base
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Admin
Dashboard
Reviews
Requests
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Actions
Pages & Locators
Experience Insights
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Best Practices
Knowledge Base
Search our articles or browse by category below.
Best Practices
Managing Department Listings
Using Custom URL Parameters
Adding a Connection to Facebook
Best Practices for Importing Locations
Best Practices for Importing Users
Reputation Score Best Practices
Best Practices for COVID-19
Best Practices for Requesting Reviews
Request Checklist (First Time)
Survey Checklist (First Time)
Best Practices for Responding to Reviews
Yelp Reviews
Adding Special Business Hours
Reputation Score FAQs
How is NPS Calculated?
Google Knowledge Panel FAQs
Posting Best Practices
Setting Up Instagram Publishing
Admin
Rep Connect
Rep Connect Overview
Entrata Requests Connector
Sitelink Requests Connector
ResMan Requests Connector
Yardi Requests Connector
Rep Connect Overview
Rep Connect Formatting Best Practices
Admin Overview
General Settings
Sources
Locations
Credentials and Connections
Roles
Users
Item Permissions
Link Tracking
Managing Notifications
Configuring a Request Integration
Managing Review Summaries
Creating a Reviews Widget
Managing Request Templates
Managing Macros
Request Options
Creating a Surveys Widget
Reports
Reports Overview
Creating New Reports
Competitive Insights
Experience Insights
Experience Overview
Experience Insights
Experience Explorer
Reputation Score
Reputation Score X
Managed Services
Managed Services for Google
Managed Services for Review Response
Managed Services for Social
Pages and Locators
Pages
Group Pages
Locators
Provider Referrals
Actions
Actions Overview
Configuring Actions
Working with Actions
Using the Actions Dashboard
Viewing Action Metrics
Surveys
Surveys Overview
Designing a Survey
Conversational Surveys
Using Simple Surveys
Review Booster
Viewing Survey Results
Responding to Surveys
Using Custom Scores
Brand Social
Engage Overview
Social Listening
Social Listening Overview
Creating Monitors
Explore Mentions
Configure Dashboards
Schedule Reports
Inbox
Inbox Overview
Configuring Inbox
Managing Inbox
Inbox Metrics
Social
Social Overview
Creating Posts
Using Live Streams
Managing Campaigns
Managing the Calendar and Approvals
Managing the Library
Using Metrics
Boosting Posts and Ad Metrics
Listings
Listings Overview
Managing Listing Performance
Auditing Listing Accuracy
Auditing Listing Details
Editing Profiles
Using Publisher Suggestions
Managing Duplicate Listings
Managing Google Q&A
Rich Content
Publishing GMB Posts
Business Listings Template
Requests
Requests Overview
Sending a Quick Request
Sending Bulk Requests
Sending Requests via Mobile App
Using the Request Leaderboard
Using Request Metrics
Using Request History
Reviews
Reviews Overview
Managing Reviews
Responding to Reviews
Dashboard
Platform Overview
Dashboard Overview
Customizing Dashboards
Using the Reputation Mobile App
Mobile
Sending Requests via Mobile App
Using the Reputation Mobile App
Actions
Viewing Action Metrics
Using the Actions Dashboard
Working with Actions
Configuring Actions
Actions Overview
Admin
Creating a Surveys Widget
Request Options
Managing Macros
Managing Request Templates
Creating a Reviews Widget
View All 25
Best Practices
Setting Up Instagram Publishing
Posting Best Practices
Google Knowledge Panel FAQs
How is NPS Calculated?
Reputation Score FAQs
View All 18
Brand Social
Engage Overview
Dashboard
Using the Reputation Mobile App
Customizing Dashboards
Dashboard Overview
Platform Overview
Experience Insights
Experience Explorer
Experience Insights
Experience Overview
Inbox
Inbox Metrics
Managing Inbox
Configuring Inbox
Inbox Overview
Listings
Business Listings Template
Publishing GMB Posts
Rich Content
Managing Google Q&A
Managing Duplicate Listings
View All 11
Managed Services
Managed Services for Social
Managed Services for Review Response
Managed Services for Google
Mobile
Using the Reputation Mobile App
Sending Requests via Mobile App
Pages and Locators
Provider Referrals
Locators
Group Pages
Pages
Reports
Competitive Insights
Creating New Reports
Reports Overview
Reputation Score
Reputation Score X
Requests
Using Request History
Using Request Metrics
Using the Request Leaderboard
Sending Requests via Mobile App
Sending Bulk Requests
View All 7
Reviews
Responding to Reviews
Managing Reviews
Reviews Overview
Social
Boosting Posts and Ad Metrics
Using Metrics
Managing the Library
Managing the Calendar and Approvals
Managing Campaigns
View All 8
Social Listening
Schedule Reports
Configure Dashboards
Explore Mentions
Creating Monitors
Social Listening Overview
Surveys
Using Custom Scores
Responding to Surveys
Viewing Survey Results
Review Booster
Using Simple Surveys
View All 8