Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)

Import or Download files in .xls format.

Social Listening users can now select the Industry Dashboard Template for a prebuilt dashboard that starts with widgets best for analyzing viral posts, trends and noteworthy changes.

Discover what automation rules are executed and where you need to make adjustments.

Create new automation rules based on how reviews and surveys are being tagged.

Healthcare customers leveraging Athena Marketplace can use the Reputation App from within Athena Marketplace to gain access to customer requests data via Athena APIs.

Allow users of Microsoft Dynamics to use Reputation app to pull summary data.