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June 1, 2018

June 1, 2018 reputationu Highlights

  • Group By Requester – Request Metrics

    Group By Requester – Request Metrics

    Requests
    Understand how different user roles are performing (e.g., Service vs. Sales) when requesting reviews.
  • Request Templates are Google Compliant

    Request Templates are Google Compliant

    Requests
    Effective June 1, 2018, Smiley and Star templates comply with Google's new "No Gating" requirement in Google Review guidelines.
  • Top Box Trends Enhancements+

    Top Box Trends Enhancements+

    Reports, Surveys
    Selectively omit results based on volume and view YTD data.
  • Dashboard Summary Card for Business Listings

    Dashboard Summary Card for Business Listings

    Listings
    View quick KPIs for all areas of your online reputation management efforts.
  • Factual Integration

    Factual Integration

    API and Admin, Listings
    Leverage more exposure to your listings.
  • Google My Business Photo Publishing

    Google My Business Photo Publishing

    Social
    Sync your Google My Business (GMB) profile pictures with your source of truth.
  • Operations Reports – Download as CSV

    Operations Reports – Download as CSV

    Operations, Reports
    Export data from Operational Insights modules for additional processing.
  • Explanation for Closing a Ticket

    Explanation for Closing a Ticket

    Actions
    Provide an explanation for closing a ticket.
  • Ticket Forwarding

    Ticket Forwarding

    Actions
    Share ticket details with others via email.
Tags:highlights20180601
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