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July 26, 2018

July 27, 2018 reputationu Highlights

  • Support for Google Seller Ratings (GSR)

    Support for Google Seller Ratings (GSR)

    API and Admin
    Leverage the platform to generate Seller Ratings for Google Ads.
  • Surveys 3.0 Leaderboard Report

    Surveys 3.0 Leaderboard Report

    Reports, Surveys
    Slice all questions in a survey by locations.
  • Listings Performances Redesign

    Listings Performances Redesign

    Listings
    Listing Performance now includes trends over time and more.
  • Multi-Tenant Dashboard

    Multi-Tenant Dashboard

    API and Admin, Listings
    Agency clients are now able to view fulfillment statuses in aggregate across multiple tenants.
  • Special Hours for Listings

    Special Hours for Listings

    Listings
    Schedule temporary hours ahead of time. Enter your holiday hours today and don't worry about changing the hours when things get hectic!
  • More Summary Email Enhancements

    More Summary Email Enhancements

    Reviews, Surveys
    Get even more insight out of review/survey summary notifications.
  • New Report: Location Leaderboard by Source

    New Report: Location Leaderboard by Source

    Reports, Reviews
    Compare reviews and ratings across locations and sources.
  • Filter by Source for Reviews Category of Reports

    Filter by Source for Reviews Category of Reports

    Reports, Reviews
    You can configure ALL Review-related reports based on third-party reviews, surveys, and/or kiosk.
  • Posts Pending Approval – Reject or Edit (Mobile)

    Posts Pending Approval – Reject or Edit (Mobile)

    Mobile, Social
    Edit a pending social post or reject with a reason.
  • Rejected Post Notification (Mobile)

    Rejected Post Notification (Mobile)

    Mobile, Social
    Receive a push notification if you're post is rejected.
  • Social Post Calendar (Mobile)

    Social Post Calendar (Mobile)

    Mobile, Social
    View all posts by date on a new calendar.
  • Location Publishing Details for Posts (Mobile)

    Location Publishing Details for Posts (Mobile)

    Mobile, Social
    Within the calendar, view post status and publishing details for each location.
  • Competitive Insights Category within Reports

    Competitive Insights Category within Reports

    Reports
    You can now see all of your competitive reports grouped into its own reports category.
  • Ticket Reminder and Overdue Notifications

    Ticket Reminder and Overdue Notifications

    Actions, API and Admin
    Team members can receive automated notifications when tickets are soon to be due or past due.
  • Automated Ticket Actions

    Automated Ticket Actions

    Actions, API and Admin
    Automatically assign tickets to a different queue, apply tags, or set to a new stage within a ticket rule.
  • Progress Leaderboard with Sentiment

    Progress Leaderboard with Sentiment

    Actions
    You can now see whether tickets in a queue or at a location are primarily positive (compliments) or negative (complaints).
  • Tickets Reporting Category within Reports

    Tickets Reporting Category within Reports

    Actions
    You can now access ticket reports from a central location.
Tags:highlights20180726
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