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July 26, 2018

July 27, 2018 Kristin Lisson Highlights

  • Support for Google Seller Ratings (GSR)

    Support for Google Seller Ratings (GSR)

    Leverage the platform to generate Seller Ratings for Google Ads.
  • Surveys 3.0 Leaderboard Report

    Surveys 3.0 Leaderboard Report

    Slice all questions in a survey by locations.
  • Listings Performances Redesign

    Listings Performances Redesign

    Listing Performance now includes trends over time and more.
  • Multi-Tenant Dashboard

    Multi-Tenant Dashboard

    Agency clients are now able to view fulfillment statuses in aggregate across multiple tenants.
  • Special Hours for Listings

    Special Hours for Listings

    Schedule temporary hours ahead of time. Enter your holiday hours today and don't worry about changing the hours when things get hectic!
  • More Summary Email Enhancements

    More Summary Email Enhancements

    Get even more insight out of review/survey summary notifications.
  • New Report: Location Leaderboard by Source

    New Report: Location Leaderboard by Source

    Compare reviews and ratings across locations and sources.
  • Filter by Source for Reviews Category of Reports

    Filter by Source for Reviews Category of Reports

    You can configure ALL Review-related reports based on third-party reviews, surveys, and/or kiosk.
  • Posts Pending Approval – Reject or Edit (Mobile)

    Posts Pending Approval – Reject or Edit (Mobile)

    Edit a pending social post or reject with a reason.
  • Rejected Post Notification (Mobile)

    Rejected Post Notification (Mobile)

    Receive a push notification if you're post is rejected.
  • Social Post Calendar (Mobile)

    Social Post Calendar (Mobile)

    View all posts by date on a new calendar.
  • Location Publishing Details for Posts (Mobile)

    Location Publishing Details for Posts (Mobile)

    Within the calendar, view post status and publishing details for each location.
  • Competitive Insights Category within Reports

    Competitive Insights Category within Reports

    You can now see all of your competitive reports grouped into its own reports category.
  • Ticket Reminder and Overdue Notifications

    Ticket Reminder and Overdue Notifications

    Team members can receive automated notifications when tickets are soon to be due or past due.
  • Automated Ticket Actions

    Automated Ticket Actions

    Automatically assign tickets to a different queue, apply tags, or set to a new stage within a ticket rule.
  • Progress Leaderboard with Sentiment

    Progress Leaderboard with Sentiment

    You can now see whether tickets in a queue or at a location are primarily positive (compliments) or negative (complaints).
  • Tickets Reporting Category within Reports

    Tickets Reporting Category within Reports

    You can now access ticket reports from a central location.
Tags:highlights20180726
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