Inability to customize the SMS Opt-out and HELP response text message for review and survey requests in the short term.
Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.
13 keyboard shortcuts in the Actions module added to improve efficiency of use and accessibility.
Adding a CDK connection in Rep Connect enables Automotive Customers to easily send review requests to their CDK contacts.
Business Attributes will now be included in data sent to Apple. This allows you to publish business attributes like Parking, Wheelchair, WiFi and etc.
Ability to enable/disable publishing to sites such as Google, Facebook, Apple, Bing, etc. of several locations from a single place.
Reviews left on Clutch.co and Gartner.com will now be included during our daily audits.
Mobile app users can upload photos on their social media handles such as Facebook pages directly from the mobile app including a release form and logo "stickers".
Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.
Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.
Creating workflows that triage conversations based on the who sent the message.
When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.
Users with Campaigns permission and a connected GMB account can now create Google campaigns posts.