August 1, 2022
Trending Categories for Experience Insights
Quickly see which category is having the most change in volume within the desired time period set at the global filter level for a group or single location.Reputation Academy Launch
Rep Academy is the learning management system used for customer training and provides an interactive and engaging learning experience.Deprecation of In-Platform Help Menu
Help Center menu is being deprecated to simplify the user experience and drive users to the support portal and the chatbot for a more interactive support experience. Reputation News including Release Notes, Certifications, Idea Portal, and Beta Program will be accessible through the left navigation bar under Resources.
July 14, 2022
Edit, Delete, and Hide Social Post Comments
Remove comments that are inappropriate or impact your business negatively.Publish Assistant: Instagram Stories
Schedule posts to non-API social sources.Brand Publish: Hashtag Groups
Save commonly used hashtags in groups for simplified post creation.Assign Tickets to Users Through Automation Rules
Automatically assign tickets to specific employees to take action.Profanity and Banned Words in Inbox Mobile
Ensure that messages between your business and customers are professional, pleasant and meet your quality standards.German Language Product Videos
Watch Reputation product videos in German
June 29, 2022
Template Management for Webpages
Ability to upload page templates, share with locations, create new versions, edit existing templates and delete.Net Rating Score for Surveys
New Key metric type calculated based on Star Rating question.Neustar Localeze Validations
Introducing profile validations to ensure profile health prior to publishing.Roles Permission Update for Rep Connect
Providing more granular access level to allow executing actions and functionality based on proficiency.Assigning Manual Tickets directly to Users
Improving efficiency and increasing performance by allowing direct user assignments for manual created tickets.New Asset Library for Pages and Business Listings
Ability to create multiple image assets in a single flow.Granular Permissions for Forwarding Content
Get more control of what platform content you share and with whom.New Metrics on Mobile Home screen
Quick and easy access to aggregate KPIs across multiple feedback channels.
June 16, 2022
New Metrics on Mobile Home screen
Quick and easy access to aggregate KPIs across multiple feedback channels.News as Listening Source
News are now included as a premium monitoring source for Listening.Prebuilt Segments for Listening Data
Leverage prebuilt segments to analyze subsets of data quickly.Insights Reports for Listening
Review changes for a monitor since last checked the mentions data or within a certain timeframe.Edit Failed Messages before Retrying
Edit failed private messages to remediate the issue before retrying the send.Page Reconnection from within Social Publishing
Add or reconnect social media pages to locations conveniently from within the Social Publisher.Publish Dashboard Template for Brand Publish
Template for dashboards including widgets to analyze metrics from Twitter, Facebook, Instagram and LinkedIn for brand publishing.Publishing Content Suggestions for Brand Publish
Receive suggestion for content on the brand level based on relevance to enhance your social media strategy.Facebook Demographics Widget for Brand Publish
Understand the Facebook audience demographics like age, gender and location.WebMD as new Review Source
Monitor reviews from WebMD.com from within the Reputation platform.Display Syndicated Reviews in Survey Result Manager
Filter results in the Survey Results Manager by reviews that were generated via Review Booster functionality.Surveys API for Updated Results
Enhancement for external API to only query results that were updated to increase efficiency.Data Preview Refresh
Automatically data preview update when API configurations are being updated.
June 2, 2022
Edit Tickets created from Surveys
Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)Excel Support for Profiles Import and Download
Import or Download files in .xls format.Leverage Industry Dashboard Template for Social Listening
Social Listening users can now select the Industry Dashboard Template for a prebuilt dashboard that starts with widgets best for analyzing viral posts, trends and noteworthy changes.Get Insights in Effectiveness of Automation Rules
Discover what automation rules are executed and where you need to make adjustments.Use Survey or Review tags in Automation Rules
Create new automation rules based on how reviews and surveys are being tagged.Athena Marketplace & Rep Connect Requests Connector
Healthcare customers leveraging Athena Marketplace can use the Reputation App from within Athena Marketplace to gain access to customer requests data via Athena APIs.Microsoft Dynamics 365 Marketplace App
Allow users of Microsoft Dynamics to use Reputation app to pull summary data.
May 19, 2022
Brand Social Listening and Publishing in Main Navigation
Listening now available in the main navigation of the Reputation platform.Access Support Cases on Reputation Support Portal
Complete Self-Registration and log in on the Reputation Support Portal for personal case access.Customer Tags and Notes for Inbox
Apply custom tags and create notes to customer records.Mentions: Instagram & LinkedIn
Mention an Instagram or LinkedIn page when creating a post.Alt Text: Facebook
Add alt text to photo, which is essential for any of your followers who are visually impaired.Instagram Carousels
Publish up to 10 images or videos to Instagram from the Reputation platform.Platform Notifications via SMS
Receive SMS/text notifications for New Review, Social Post Approval and New Inbox Conversation alerts.Role Visibility within History Tab in Actions
Role visibility alongside the name to give 100% transparency and easier auditing for Action tickets.Google Nested Listings
Supporting the nested listings feature in the Google Business Profiles.Rep Connect – Non-Standard SFTP Folders Support
Added configuration support standardization for SFTP accounts created prior Rep Connect.Rep Connect – Test Mode
Enable Test Mode for all integrations.
April 28, 2022
Automated Responses for messages
Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.Smart Insights Widget
Identify the most noteworthy change in their social listening dashboards, and understand what actions to take based on those insights.Asset Library
Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.Pages Publisher
Ability to select templates, choose locations add assets to the template and publish web pages for multiple locations.Template Management
Ability to upload template file and share with 1 or more locations using APIs.Advanced Category Management
Ability to select and edit a Reputation category and see the corresponding category on sites such as Google, Facebook, Apple, Bing, etc.CareDash Facility Publishing
Update the facility listing information for CareDash through the Reputation platform.Review Booster Configuration
Show one review website as part of Review Booster prompt, but another on the thank you page.Excel export option for CSV reports
Export data as Excel file.Rep Connect – Further Enhancements and new connector
Take advantage of new connector ModMed Requests, cloning Rep Connect integrations, and importing and exporting integration configurations.Multi-Location Insights
Get insights and recommendations across brands, regions, and other custom groups of locations.Location Level Credentials
Ability to connect locations to external source pages without being required to log into the Reputation platform.Customize Post by Source
Customize social media content so that it is appropriate for each social network’s audience.Leaderboard Improvements on Mobile App
Show leaderboard by date range, locations, regions and other specified custom filters.
April 13, 2022
Shared Industry Monitors for Social Listening
Leverage shared industry monitors according to a best practice set up.Banned Messaging Keywords
Create a list of unwanted keywords for messaging responding that will trigger an alert.New Source Information Screen
User interface changes in the Admin sources screen to surface more information on source status.Premium Monitoring Channels for Social Listening
Monitoring for mentions across additional website forums, blogs, videos, and VK.Configurable Review Sources on Mobile App
Configure list of sources that shows on the home-screen according to user preferences.Leaderboard Improvements on Mobile App
Show leaderboard by date range, locations, regions and other specified custom filters.Rep Connect New Features
Enhanced and advanced functionality to set up connectors for e.g. review requesting or profile imports on Reputation using Rep Connect.
March 24, 2022
Feedback Date for Automation Rules
Set a feedback date for automation rules to avoid capping at default 6 days.Respond to Completed Surveys via SMS
It's "just" what it says: respond to survey results via SMS message and improve customer engagement by reaching survey respondents via their preferred channel of communication.Display Average Reputation Score
Change Reputation Score calculation method to average score for a given time range.Location picker – Search and Dropdown Combo
Help consumers find the location faster by adding a search field to the location picker.Tag a User in the Notes Section
Inform other users within your organization during workflow management by tagging them in the notes section.Country Selector for Phone Numbers
Allow global survey takers to select their country to ensure they have no validation issues.Mobile Notification Center
Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
March 10, 2022
Facebook Ad Comments in Live Streams and Inbox
Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.Social Page Mentions in Inbox
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.Hashtag Groups
Create a hashtag group and save time by reapplying to several social posts as needed.Mobile Home Screen – Fast Action Button
Introducing an all in one Fast Action button (FAB) for the mobile app.Visibility of Associated Tickets
See a holistic view of the previous tickets created by the same user.Capturing Notes as Part of Reopening Tickets
Document and reference reason for reopening a ticket.Reputation Virtual Assistant (Support Chatbot)
Third party powered Virtual Assistant that allows to attain near real-time information/support.New Navigation Menu Item – Resources
The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.Publishing Limitations in Audit Cards
Improve usability and increase transparency regarding listings source limitations.Duplicate Listings – Notification
Reminder notification to habitually review and resolve duplicate listings with a practical call to action.RepConnect – Entrata Customers – Connector
New connector to pull customer data from Entrata to build a customers data base.
February 24, 2022
Editable Competitor Location Address
Ability to edit the auto populated address fields when searching and adding a competitor location in the platform.Digest Emails for Top Mentions for Social Listening
Keep a pulse on the most important social mentions relevant to you without having to download an attachment or log in to the platform.Due Dates on Inbox Items in Mobile app
Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.Adding Ticket Type and Tags in Automation Rules
Ability to automate ticket status updates based on additional factors to provide more flexibility in assignment for Survey and Review Action automations.RepConnect Integrations – Bulk Download Integration Details
Download CSV files for multiple integration details grouped by 7, 14 or 30 day duration.Listings Information – Free-Form Degree Entry
Ability to enter any text in the "Degree" field in profiles to keep up with evolving degrees and ensure that API set up is successful when additional degrees are being added.
February 15, 2022
Twitter DM Link
Move Twitter conversation to a private message and include a button in your response to send a private message.Pause Publishing of Social Posts
Pause all scheduled content during unprecedented times e.g. extraordinary circumstances such as a public relations crisis where all posts may be suspended until the crisis is resolved.Mobile Notification Center
Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.Rep Connect – Integration Schedule Tab updates
Allows user to schedule integrations multiple times a day and increases the flexibility and frequency on integration run-times.Updated email footer
Updated Reputation company address in the footer section of all emails sent out from the platform. Emails sent to users in EU will include the UK company number and registered office address as per EU legal requirements.Testimonial Post Suggestions
Platform will automatically suggest reviews for users to share on their social sites. Reviews will be suggested based on recency and positive sentiment.
January 27, 2022
Deprecation – SMS Opt-out and Help Text Customization
Inability to customize the SMS Opt-out and HELP response text message for review and survey requests in the short term.Reputation Score Recalibration & Updates
Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.Actions Keyboard Shortcuts
13 keyboard shortcuts in the Actions module added to improve efficiency of use and accessibility.CDK Requests Connector for Rep Connect
Adding a CDK connection in Rep Connect enables Automotive Customers to easily send review requests to their CDK contacts.Publishing Business Attributes to Apple
Business Attributes will now be included in data sent to Apple. This allows you to publish business attributes like Parking, Wheelchair, WiFi and etc.Bulk Enable/Disable Site Publishing for Business Listings
Ability to enable/disable publishing to sites such as Google, Facebook, Apple, Bing, etc. of several locations from a single place.New Review Sources Clutch and Gartner
Reviews left on Clutch.co and Gartner.com will now be included during our daily audits.Photo capture functionality for Reputation app
Mobile app users can upload photos on their social media handles such as Facebook pages directly from the mobile app including a release form and logo "stickers".Key Driver Analysis Report Upgrade
Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.Google Business Messages: Expire After 30 Days
Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.Customer Details as Conversation Workflow Criteria
Creating workflows that triage conversations based on the who sent the message.Due Dates on Conversations
When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.Google Campaign Posts
Users with Campaigns permission and a connected GMB account can now create Google campaigns posts.
January 12, 2022
Sherpa Requests
Adding a Sherpa connection in Rep Connect enables property management clients to easily send review requests to their Sherpa contacts.Yardi Senior Living Requests
Adding a Yardi Senior Living connection in Rep Connect enables property management clients to easily send review requests to Yardi contacts.