April 8, 2021
Solution Discovery: Review Booster
Learn about Review Booster!
Rebranded Email Notifications
Emails sent from the platform now match the new Reputation brand.
March 26, 2021
New Social Post Metrics Report Option
Compare posts created in Reputation vs. the native social site.
Social Publisher Makeover
The social publisher received an upgrade!
iOS Reputation Score X Update
Reputation Score X now available on mobile via iOS!Rebranded User Interface
The web application now matches the new Reputation brand.
Agency Credentials Management
Establish connections without logging into the Reputation platform.
Single Sign On from Reputation to UserVoice
Reputation users can access the Idea Portal via single sign on.
Overnight Business Hours
The platform now allows overnight business hours.
March 11, 2021
Simplified Mobile Requesting
Fewer clicks required to send requests via the mobile app.
Pages Fields Deprecated
Pages Fields section in Listings Profiles replaced.
Total Page Followers Trend
Page Followers report now includes total followers.
Consolidate Post Metrics Reports
Three Post Metrics reports consolidated into one.
Channel Specific Actions Notifications
Receive notifications for tickets from channels you own.
Location Code Format Change
Location codes can no longer contain spaces.
Location Importer Enhancements
Incremental option removed from location importer.
Mobile App Rebrand
The mobile app now matches the new Reputation brand.
February 25, 2021
Review Booster Configuration
Customize the Review Booster experience for your customers.
Queue Specific Actions Notifications
Receive notifications for tickets you own.
Collect Feedback with Text Message Surveys
Conversational Surveys are designed for quick back-and-forth interaction via SMS.
LinkedIn Post Metrics Report
LinkedIn post metrics now available in Reports.
LinkedIn Page Metrics Report
View new LinkedIn posts, page followers, and reach metrics.
Response Visibility in Notifications
Configure notifications to show or hide review, survey, or Q&A responses.
“Turn off new navigation” Option Removed
Removed the option to toggle between the new and legacy navigation interfaces.
SMS Opt-In Management Enhancements
Customize opt-out and help response text for SMS.
New Integration Section in Roles
Manage integration permissions by role.
Manage Integrator Alerts in “My Notifications”
Configure email notifications when integration statuses change.
Disabled Review Request Source
ApartmentRatings is no longer a source for review requesting.
February 11, 2021
Profile Import Integration UI
New user interface for self-serve listings profile import integration.
Actions PII Module Level Permission
Manage PII visibility settings for Actions separately from the platform.
New Public Support Portal
Search FAQs and contact Support through a new portal.
Improved Help Center
One place for all help resources.
Metadata in Survey Notifications
Configure survey notifications to show or hide metadata.
Custom Variable Support in Grouped Email Notifications
Understand which variables can be inserted in grouped notifications prior to sending.
New Location Leaderboard Report Option
Change in total review count added to Location Leaderboard reports.
Closing the loop with Surveys via SMS
Respond to surveys via SMS.
Computed Scores CSV Export by Context
Export computed survey scores by context.
Support of Incomplete Survey Results
Display incomplete survey results.
Mobile Review Requesting Enhancements
Personalize review requests sent through the mobile app.
New Monitoring Sources
The platform can now monitor reviews for new sites.
New Features for G2 Reviews
Existing source connection upgraded for enhanced functionality.
New Business Hours UX
Editing enhancements for listings hours.
Customer Quotes Report
New Experience report showing quotes from customer feedback.
Reorganization of User Permission Modules
Changes made under Analytics role permissions.
January 28, 2021
Services for GMB
Define and update services provided in GMB listings through the platform at scale.
Listings Field Permissions
Set who can edit each field within your Source of Truth.
Covid Vaccine Category in Experience
Easily locate and analyze all reviews and surveys about vaccination.
Operations Renamed
Operations is now Experience.
Easier Onboarding for Actions
Improved Actions onboarding with vertical specific out-of-the-box setup.
New Notifications in Platform Tray
Review, Survey, and Q&A notifications are now available in-platform.
January 14, 2021
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
Insights Launch!
Celebrate the official launch of Insights.
Export Geo Coordinates
Export latitude and longitude coordinates in CSV.
Foursquare API Update
Foursquare API deprecated for business listings.
Social Page Metrics Overview Report
Page metrics overview now available in Reports.
Mandatory Country Field for Users
Country is now a required field during user creation.
Location Level Over-Survey Protection
Configure over-survey protection by location.
Allow Deep Links from API (SSO)
Control where users land in the platform after logging in via API SSO.
Export List of Users
Download a list of your users from the platform.
Digest Email Notification Format
Email format changes when size exceeds 10 MB for more reliable delivery.
Individual Emails for Review Notifications
Configure review notifications to receive one email per review.