April Release Highlights
May 19, 2022
Brand Social Listening and Publishing in Main Navigation
Listening now available in the main navigation of the Reputation platform.
Access Support Cases on Reputation Support Portal
Complete Self-Registration and log in on the Reputation Support Portal for personal case access.
Customer Tags and Notes for Inbox
Apply custom tags and create notes to customer records.
Mentions: Instagram & LinkedIn
Mention an Instagram or LinkedIn page when creating a post.
Alt Text: Facebook
Add alt text to photo, which is essential for any of your followers who are visually impaired.
Instagram Carousels
Publish up to 10 images or videos to Instagram from the Reputation platform.
Platform Notifications via SMS
Receive SMS/text notifications for New Review, Social Post Approval and New Inbox Conversation alerts.
Role Visibility within History Tab in Actions
Role visibility alongside the name to give 100% transparency and easier auditing for Action tickets.
Google Nested Listings
Supporting the nested listings feature in the Google Business Profiles.
Rep Connect – Non-Standard SFTP Folders Support
Added configuration support standardization for SFTP accounts created prior Rep Connect.
Rep Connect – Test Mode
Enable Test Mode for all integrations.
April 28, 2022
Automated Responses for messages
Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.
Smart Insights Widget
Identify the most noteworthy change in their social listening dashboards, and understand what actions to take based on those insights.
Asset Library
Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.
Pages Publisher
Ability to select templates, choose locations add assets to the template and publish web pages for multiple locations.
Template Management
Ability to upload template file and share with 1 or more locations using APIs.
Advanced Category Management
Ability to select and edit a Reputation category and see the corresponding category on sites such as Google, Facebook, Apple, Bing, etc.
CareDash Facility Publishing
Update the facility listing information for CareDash through the Reputation platform.
Review Booster Configuration
Show one review website as part of Review Booster prompt, but another on the thank you page.
Excel export option for CSV reports
Export data as Excel file.
Rep Connect – Further Enhancements and new connector
Take advantage of new connector ModMed Requests, cloning Rep Connect integrations, and importing and exporting integration configurations.
Multi-Location Insights
Get insights and recommendations across brands, regions, and other custom groups of locations.
Location Level Credentials
Ability to connect locations to external source pages without being required to log into the Reputation platform.
Customize Post by Source
Customize social media content so that it is appropriate for each social network’s audience.
Leaderboard Improvements on Mobile App
Show leaderboard by date range, locations, regions and other specified custom filters.
April 13, 2022
Shared Industry Monitors for Social Listening
Leverage shared industry monitors according to a best practice set up.
Banned Messaging Keywords
Create a list of unwanted keywords for messaging responding that will trigger an alert.
New Source Information Screen
User interface changes in the Admin sources screen to surface more information on source status.
Premium Monitoring Channels for Social Listening
Monitoring for mentions across additional website forums, blogs, videos, and VK.
Configurable Review Sources on Mobile App
Configure list of sources that shows on the home-screen according to user preferences.Leaderboard Improvements on Mobile App
Show leaderboard by date range, locations, regions and other specified custom filters.
Rep Connect New Features
Enhanced and advanced functionality to set up connectors for e.g. review requesting or profile imports on Reputation using Rep Connect.
March 24, 2022
Respond to Completed Surveys via SMS
It's "just" what it says: respond to survey results via SMS message and improve customer engagement by reaching survey respondents via their preferred channel of communication.
Display Average Reputation Score
Change Reputation Score calculation method to average score for a given time range.
Location picker – Search and Dropdown Combo
Help consumers find the location faster by adding a search field to the location picker.
Tag a User in the Notes Section
Inform other users within your organization during workflow management by tagging them in the notes section.
Country Selector for Phone Numbers
Allow global survey takers to select their country to ensure they have no validation issues.
Mobile Notification Center
Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
March 10, 2022
Facebook Ad Comments in Live Streams and Inbox
Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.
Social Page Mentions in Inbox
Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.
Hashtag Groups
Create a hashtag group and save time by reapplying to several social posts as needed.
Mobile Home Screen – Fast Action Button
Introducing an all in one Fast Action button (FAB) for the mobile app.
Visibility of Associated Tickets
See a holistic view of the previous tickets created by the same user.
Capturing Notes as Part of Reopening Tickets
Document and reference reason for reopening a ticket.
Reputation Virtual Assistant (Support Chatbot)
Third party powered Virtual Assistant that allows to attain near real-time information/support.
New Navigation Menu Item – Resources
The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.
Publishing Limitations in Audit Cards
Improve usability and increase transparency regarding listings source limitations.
Duplicate Listings – Notification
Reminder notification to habitually review and resolve duplicate listings with a practical call to action.
RepConnect – Entrata Customers – Connector
New connector to pull customer data from Entrata to build a customers data base.
February 24, 2022
Editable Competitor Location Address
Ability to edit the auto populated address fields when searching and adding a competitor location in the platform.
Digest Emails for Top Mentions for Social Listening
Keep a pulse on the most important social mentions relevant to you without having to download an attachment or log in to the platform.
Due Dates on Inbox Items in Mobile app
Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.
Adding Ticket Type and Tags in Automation Rules
Ability to automate ticket status updates based on additional factors to provide more flexibility in assignment for Survey and Review Action automations.
RepConnect Integrations – Bulk Download Integration Details
Download CSV files for multiple integration details grouped by 7, 14 or 30 day duration.
Listings Information – Free-Form Degree Entry
Ability to enter any text in the "Degree" field in profiles to keep up with evolving degrees and ensure that API set up is successful when additional degrees are being added.
February 15, 2022
Twitter DM Link
Move Twitter conversation to a private message and include a button in your response to send a private message.
Pause Publishing of Social Posts
Pause all scheduled content during unprecedented times e.g. extraordinary circumstances such as a public relations crisis where all posts may be suspended until the crisis is resolved.Mobile Notification Center
Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.
Rep Connect – Integration Schedule Tab updates
Allows user to schedule integrations multiple times a day and increases the flexibility and frequency on integration run-times.
Updated email footer
Updated Reputation company address in the footer section of all emails sent out from the platform. Emails sent to users in EU will include the UK company number and registered office address as per EU legal requirements.
Testimonial Post Suggestions
Platform will automatically suggest reviews for users to share on their social sites. Reviews will be suggested based on recency and positive sentiment.
January 27, 2022
Deprecation – SMS Opt-out and Help Text Customization
Inability to customize the SMS Opt-out and HELP response text message for review and survey requests in the short term.
Reputation Score Recalibration & Updates
Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.
Actions Keyboard Shortcuts
13 keyboard shortcuts in the Actions module added to improve efficiency of use and accessibility.
CDK Requests Connector for Rep Connect
Adding a CDK connection in Rep Connect enables Automotive Customers to easily send review requests to their CDK contacts.
Publishing Business Attributes to Apple
Business Attributes will now be included in data sent to Apple. This allows you to publish business attributes like Parking, Wheelchair, WiFi and etc.
Bulk Enable/Disable Site Publishing for Business Listings
Ability to enable/disable publishing to sites such as Google, Facebook, Apple, Bing, etc. of several locations from a single place.
New Review Sources Clutch and Gartner
Reviews left on Clutch.co and Gartner.com will now be included during our daily audits.
Photo capture functionality for Reputation app
Mobile app users can upload photos on their social media handles such as Facebook pages directly from the mobile app including a release form and logo "stickers".
Key Driver Analysis Report Upgrade
Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.
Google Business Messages: Expire After 30 Days
Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.
Customer Details as Conversation Workflow Criteria
Creating workflows that triage conversations based on the who sent the message.
Due Dates on Conversations
When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.
Google Campaign Posts
Users with Campaigns permission and a connected GMB account can now create Google campaigns posts.
January 12, 2022
Sherpa Requests
Adding a Sherpa connection in Rep Connect enables property management clients to easily send review requests to their Sherpa contacts.
Yardi Senior Living Requests
Adding a Yardi Senior Living connection in Rep Connect enables property management clients to easily send review requests to Yardi contacts.
December 16, 2021
Pages Profile Admin User Interface
Ability to set up a profile page and provide information like title tag, meta descriptions, and keywords to improve organic ranking.
Apple Action Links and Temporarily Closed Information
Update additional Apple information for Action Links within the platform.
Custom NPS Scale
Support of custom scale for NPS (1 to 10).
Sorting on All Surveys Page
Sorting dropdown on top of "All Surveys" page.
Anonymous Survey-Taking
Allow survey takers to decide if their information should be available or anonymous.
Tenant Level Role Permissions to restrict access
New role level permissions to restrict access for users to add/edit request templates, widgets and macros at user and location level.
December 6, 2021
Mobile App available in additional languages
Reputation mobile application is available in 15 new languages.
Bulk Update Profile Descriptions
Update the descriptions for listings in bulk through the platform.
Rep Connect – Review Requests integration self serve wizard
Configure and update file based review request integrations in the self serve import wizard.
Edmunds Review Response API
Review Responding to Edmunds is now integrated through API.
Action Links for GMB
Publish Action Link URLs via Reputation platform.
Internal Tags for Social Posts
Create or apply tags to Social posts, assets, content and campaigns.
November 18, 2021
Apple Ratings
Apple Maps Ratings shown in the platform as reviews with rating attributions.
Bulk Update Photos
Update photos for listings in bulk through the platform.
Mobile App Search in Inbox – Android
The Reputation Mobile app has been updated for iOS.
Record and Send a Video Message
Record a video to respond to a Facebook, Google, or SMS private message in Inbox.
November 8, 2021
Group Pages User Interface
Create group pages: a collection of several profiles, add a group page photo, setup a group page URL.
Utilize variables in buttons for GMB posts
GMB posts can link out to location-specific pages instead of just a corporate website.
Resolution Rate within SLA
"Resolution Rate within SLA" allows to quickly see how a locations are performing against SLAs.
Rep Connect – Profile Import self serve wizard
Configure and update file based profile import integrations in the self serve import wizard.
October 21, 2021
Link Tracking for Social Posts
Configure UTM parameters for a particular source and/or social campaign within the Reputation platform.
Bulk Delete Profiles
Ability to delete profiles in bulk from a single user interface as opposed to doing them individually.
Additional Language Support
The Reputation web application will be available in five new languages: Romanian, Russian, Polish, Ukrainian, South Korean.
Location Data Download
Self-service capability to download location information for business users.
Social Live Streams Reply View Page Deprecation
Social community management will replace the function previously available within Social Live Streams Reply view page.
Manage Departmental Listings
Manage and map departmental listings to your main locations.
Apple Data Accuracy Auditing
Confirm Apple data accuracy directly from the platform.
Social Community Management
Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.
Logo Identification and Video Analysis
Listening monitors pull in mentions that include your logo, or when text/images within a video contain entities specified in the monitors.
Mobile Social Inbox
Manage Social posts and comments or reply on the go within the Social Inbox on the Reputation mobile app.
October 7, 2021
Use Survey Metadata in Automation Rules
Use metadata as criteria in Automations to set up a wide variety of Actions workflows.
New Monitoring Sources
The platform can now monitor reviews and listings for new sites.
Inbox Automation Rules for Conversations
Configure automation rules to automate workflows in the Messaging Inbox.
Testimonial Posts
Share your glowing, positive reviews on connected social pages.
A2P 10DLC Registration Workflow
Registration requirement for locations using long code SMS capabilities.
September 23, 2021
Non-Publishable Profiles Notification
Configure email notifications to include listings' publishing statuses.
Bulk Update Business Hours
Update the business hours for listings in bulk through the platform.Mobile App Search in Inbox – iOS
The Reputation Mobile app has been updated for Android.
Duplicate a Campaign
Duplicate an existing campaign to use as a starting point.
Hashtag Suggestions
Additional hashtags suggested for social posts.
Facebook Dark Posts
Create unpublished Facebook posts for advertising purposes.
September 9, 2021
Profile Change Alerts in My Notifications
Get alerted when a listings profile change is made.
Feedback Button: Location Selector
Collect location specific feedback on your website.
August 26, 2021
Mobile App Updates – Android
The Reputation Mobile app has been updated for Android.
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
August 13, 2021
Survey Metadata in Actions CSV Export
Map Actions export data with Surveys data for custom analysis outside the platform.
Social Draft Posts
Save social posts as drafts to finish creating at a later time.
New Language Support
Adjust your language preference to Italian, Dutch, or Turkish in the platform.
Bulk Update Listing Attributes
Update GMB attributes in bulk through the platform.
Reputation Live Mobile App Deprecated
Reputation Live replaced by Reputation mobile app.
July 29, 2021
Google Healthcare Insurances
Manage healthcare insurances listed on Google at scale.
Mobile App Updates
The Reputation Mobile app has been updated for iOS and Android.
Social Post Failure Alerts in My Notifications
Configure notifications for upcoming social post failures
Tag a Location in Twitter Posts
Tag a geographical location on Twitter posts.
DateTime Fields Match Location’s Timezone
DateTime variables in ticket responses convert to the location's timezone.
Hide Star Rating in Experience Insights
Turn off star ratings in Experience Insights for surveys without a rating question.
New Monitoring Sources
The platform can now monitor reviews for new sites.
July 15, 2021
URL Redirects for Surveys
Select where to send users upon completion of each survey.
Listings Conversion Rates
View listing performance conversion rates.
Listings Additional Hours
Publish unique hours of operation on Google listings.
Listings Publishing Timelines
View timelines and details for each listings publisher.
Inbox Conversation States
Conversation states automatically assigned for accurate reporting and filtering.
Mobile App Updates – iOS
The Reputation Mobile app has been updated for iOS.
Custom Language Support for Survey-Taking
Upload translated survey questions in any language.
Business Listing Publishing Sources Deprecated
InfoGroup and MD.com no longer receive listings information from the platform.
July 1, 2021
Duplicate a Post
Duplicate an existing social post in the Calendar.
Assign Conversations to a Role
Assign conversations to a specific group of users for team workflows.
Portuguese Language Support
Adjust your language preference to Portuguese in the platform.
New Monitoring Sources
The platform can now monitor reviews for new sites.
June 17, 2021
Listings Performance Alerts in My Notifications
Configure email notifications to include listings traffic metrics.
Target a Post’s Audience
Target Facebook posts to specified audiences.
Q&A Removed from Experience
Questions and answers are no longer included in Experience Insights or Explorer data.
Android Reputation Score X Update
Reputation Score X now available on mobile via Android!
June 3, 2021
Listings Importer Error Download
Download the list of profiles that contain errors during import.
More Hours Formats Accepted
Listings importer accepts more formats for hours.
NPS Score Website Widget
Display NPS scores on your website.
New Monitoring Source
The platform can now monitor reviews for a new site.
Apple Publishing Enhancements
Special Business Hours and Short Description sent to Apple.
Privacy Notice Updates
View the updates to Reputation's Privacy Notice.
“Additional Reach” Card Removed
"Additional Reach" card no longer supported in Listings.
May 25, 2021
Bulk Accept/Reject Listings Suggestions
Action suggested listings edits in bulk.
YouTube Post Publishing
Publish videos to connected YouTube pages through the platform.
Facebook Publishing @Mentions
Mention other Facebook pages in your Facebook posts.
New Monitoring Sources
The platform can now monitor reviews for new sites.
BL Feedback Integration
Audit accuracy for non-API Business Listings sources.
Review Request Integration UI Advanced Scripts
Configure complex logic for review request integrations through Rep Connect.
SMS Setup for Messaging
Select SMS phone numbers for each location directly in the platform.
Rebranded Mobile App
The mobile app now includes updated colors.
Score Time Series by Location Report
New Reputation Score report showing score data over time by location.
May 6, 2021
Link to NUVI Listen
Access NUVI Listen from the Social Suite.
Inbox Available on Mobile
Manage messages on the go with Inbox for mobile!
Rebranded User Interface
The web application now includes updated colors.Apple Publishing Changes
Authorized Business and Confidence Score sent to Apple.
Review Request Integration User Interface
Configure file based review requesting integrations through the platform.
April 22, 2021
Radius Based Service Area Businesses Deprecated
Fields Radius and Unit are no longer available through the Reputation API or UI.
Reputation Score Classic Deprecated
Reputation Score Classic replaced by Reputation Score X.
New Listings Reporting Widgets
Utilize new listings widgets when building custom dashboards and reports.
Business Listings Media Guidelines
View media limitations when uploading photos to listings.
New Social Post Metrics Report Option
Group social Post Metrics report by location attributes.
Custom Mapping for Rep Connect
Add custom mapping to profile import integrations.
Inbox Launch!
Celebrate the official launch of Inbox.
Updated Password Reset Page
Language updated on the password reset page.
Solution Discovery: Inbox
Learn about Inbox!
April 8, 2021
Solution Discovery: Review Booster
Learn about Review Booster!
Rebranded Email Notifications
Emails sent from the platform now match the new Reputation brand.
March 26, 2021
New Social Post Metrics Report Option
Compare posts created in Reputation vs. the native social site.
Social Publisher Makeover
The social publisher received an upgrade!
iOS Reputation Score X Update
Reputation Score X now available on mobile via iOS!Rebranded User Interface
The web application now matches the new Reputation brand.
Agency Credentials Management
Establish connections without logging into the Reputation platform.
Single Sign On from Reputation to UserVoice
Reputation users can access the Idea Portal via single sign on.
Overnight Business Hours
The platform now allows overnight business hours.
March 11, 2021
Simplified Mobile Requesting
Fewer clicks required to send requests via the mobile app.
Pages Fields Deprecated
Pages Fields section in Listings Profiles replaced.
Total Page Followers Trend
Page Followers report now includes total followers.
Consolidate Post Metrics Reports
Three Post Metrics reports consolidated into one.
Channel Specific Actions Notifications
Receive notifications for tickets from channels you own.
Location Code Format Change
Location codes can no longer contain spaces.
Location Importer Enhancements
Incremental option removed from location importer.
Mobile App Rebrand
The mobile app now matches the new Reputation brand.
February 25, 2021
Review Booster Configuration
Customize the Review Booster experience for your customers.
Queue Specific Actions Notifications
Receive notifications for tickets you own.
Collect Feedback with Text Message Surveys
Conversational Surveys are designed for quick back-and-forth interaction via SMS.
LinkedIn Post Metrics Report
LinkedIn post metrics now available in Reports.
LinkedIn Page Metrics Report
View new LinkedIn posts, page followers, and reach metrics.
Response Visibility in Notifications
Configure notifications to show or hide review, survey, or Q&A responses.
“Turn off new navigation” Option Removed
Removed the option to toggle between the new and legacy navigation interfaces.
SMS Opt-In Management Enhancements
Customize opt-out and help response text for SMS.
New Integration Section in Roles
Manage integration permissions by role.
Manage Integrator Alerts in “My Notifications”
Configure email notifications when integration statuses change.
Disabled Review Request Source
ApartmentRatings is no longer a source for review requesting.
February 11, 2021
Profile Import Integration UI
New user interface for self-serve listings profile import integration.
Actions PII Module Level Permission
Manage PII visibility settings for Actions separately from the platform.
New Public Support Portal
Search FAQs and contact Support through a new portal.
Improved Help Center
One place for all help resources.
Metadata in Survey Notifications
Configure survey notifications to show or hide metadata.
Custom Variable Support in Grouped Email Notifications
Understand which variables can be inserted in grouped notifications prior to sending.
New Location Leaderboard Report Option
Change in total review count added to Location Leaderboard reports.
Closing the loop with Surveys via SMS
Respond to surveys via SMS.
Computed Scores CSV Export by Context
Export computed survey scores by context.
Support of Incomplete Survey Results
Display incomplete survey results.
Mobile Review Requesting Enhancements
Personalize review requests sent through the mobile app.
New Monitoring Sources
The platform can now monitor reviews for new sites.
New Features for G2 Reviews
Existing source connection upgraded for enhanced functionality.
New Business Hours UX
Editing enhancements for listings hours.
Customer Quotes Report
New Experience report showing quotes from customer feedback.
Reorganization of User Permission Modules
Changes made under Analytics role permissions.
January 28, 2021
Services for GMB
Define and update services provided in GMB listings through the platform at scale.
Listings Field Permissions
Set who can edit each field within your Source of Truth.
Covid Vaccine Category in Experience
Easily locate and analyze all reviews and surveys about vaccination.
Operations Renamed
Operations is now Experience.
Easier Onboarding for Actions
Improved Actions onboarding with vertical specific out-of-the-box setup.
New Notifications in Platform Tray
Review, Survey, and Q&A notifications are now available in-platform.
January 14, 2021
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
Insights Launch!
Celebrate the official launch of Insights.
Export Geo Coordinates
Export latitude and longitude coordinates in CSV.
Foursquare API Update
Foursquare API deprecated for business listings.
Social Page Metrics Overview Report
Page metrics overview now available in Reports.
Mandatory Country Field for Users
Country is now a required field during user creation.
Location Level Over-Survey Protection
Configure over-survey protection by location.
Allow Deep Links from API (SSO)
Control where users land in the platform after logging in via API SSO.
Export List of Users
Download a list of your users from the platform.
Digest Email Notification Format
Email format changes when size exceeds 10 MB for more reliable delivery.
Individual Emails for Review Notifications
Configure review notifications to receive one email per review.