April 8, 2021
March 26, 2021
- Compare posts created in Reputation vs. the native social site.
- The social publisher received an upgrade!
- Reputation Score X now available on mobile via iOS!
- The web application now matches the new Reputation brand.
- Establish connections without logging into the Reputation platform.
- Reputation users can access the Idea Portal via single sign on.
- The platform now allows overnight business hours.
March 11, 2021
- Fewer clicks required to send requests via the mobile app.
- Pages Fields section in Listings Profiles replaced.
- Page Followers report now includes total followers.
- Three Post Metrics reports consolidated into one.
- Receive notifications for tickets from channels you own.
- Location codes can no longer contain spaces.
- Incremental option removed from location importer.
- The mobile app now matches the new Reputation brand.
February 25, 2021
- Customize the Review Booster experience for your customers.
- Receive notifications for tickets you own.
- Conversational Surveys are designed for quick back-and-forth interaction via SMS.
- LinkedIn post metrics now available in Reports.
- View new LinkedIn posts, page followers, and reach metrics.
- Configure notifications to show or hide review, survey, or Q&A responses.
- Removed the option to toggle between the new and legacy navigation interfaces.
- Customize opt-out and help response text for SMS.
- Manage integration permissions by role.
- Configure email notifications when integration statuses change.
- ApartmentRatings is no longer a source for review requesting.
February 11, 2021
- New user interface for self-serve listings profile import integration.
- Manage PII visibility settings for Actions separately from the platform.
- Search FAQs and contact Support through a new portal.
- One place for all help resources.
- Configure survey notifications to show or hide metadata.
- Understand which variables can be inserted in grouped notifications prior to sending.
- Change in total review count added to Location Leaderboard reports.
- Respond to surveys via SMS.
- Export computed survey scores by context.
- Display incomplete survey results.
- Personalize review requests sent through the mobile app.
- The platform can now monitor reviews for new sites.
- Existing source connection upgraded for enhanced functionality.
- Editing enhancements for listings hours.
- New Experience report showing quotes from customer feedback.
- Changes made under Analytics role permissions.
January 28, 2021
- Define and update services provided in GMB listings through the platform at scale.
- Set who can edit each field within your Source of Truth.
- Easily locate and analyze all reviews and surveys about vaccination.
- Operations is now Experience.
- Improved Actions onboarding with vertical specific out-of-the-box setup.
- Review, Survey, and Q&A notifications are now available in-platform.
January 14, 2021
- See your score adjust to better align with industry sources and trends.
- Celebrate the official launch of Insights.
- Export latitude and longitude coordinates in CSV.
- Foursquare API deprecated for business listings.
- Page metrics overview now available in Reports.
- Country is now a required field during user creation.
- Configure over-survey protection by location.
- Control where users land in the platform after logging in via API SSO.
- Download a list of your users from the platform.
- Email format changes when size exceeds 10 MB for more reliable delivery.
- Configure review notifications to receive one email per review.