Release Notes

Quickly see which category is having the most change in volume within the desired time period set at the global filter level for a group or single location.

Rep Academy is the learning management system used for customer training and provides an interactive and engaging learning experience.

Help Center menu is being deprecated to simplify the user experience and drive users to the support portal and the chatbot for a more interactive support experience. Reputation News including Release Notes, Certifications, Idea Portal, and Beta Program will be accessible through the left navigation bar under Resources.

Remove comments that are inappropriate or impact your business negatively.

Schedule posts to non-API social sources.

Save commonly used hashtags in groups for simplified post creation.

Automatically assign tickets to specific employees to take action.

Ensure that messages between your business and customers are professional, pleasant and meet your quality standards.

Watch Reputation product videos in German

Ability to upload page templates, share with locations, create new versions, edit existing templates and delete.

New Key metric type calculated based on Star Rating question.

Introducing profile validations to ensure profile health prior to publishing.

Providing more granular access level to allow executing actions and functionality based on proficiency.

Improving efficiency and increasing performance by allowing direct user assignments for manual created tickets.

Ability to create multiple image assets in a single flow.

Get more control of what platform content you share and with whom.

Quick and easy access to aggregate KPIs across multiple feedback channels.

Quick and easy access to aggregate KPIs across multiple feedback channels.

News are now included as a premium monitoring source for Listening.

Leverage prebuilt segments to analyze subsets of data quickly.

Review changes for a monitor since last checked the mentions data or within a certain timeframe.

Edit failed private messages to remediate the issue before retrying the send.

Add or reconnect social media pages to locations conveniently from within the Social Publisher.

Template for dashboards including widgets to analyze metrics from Twitter, Facebook, Instagram and LinkedIn for brand publishing.

Receive suggestion for content on the brand level based on relevance to enhance your social media strategy.

Understand the Facebook audience demographics like age, gender and location.

Monitor reviews from WebMD.com from within the Reputation platform.

Filter results in the Survey Results Manager by reviews that were generated via Review Booster functionality.

Enhancement for external API to only query results that were updated to increase efficiency.

Automatically data preview update when API configurations are being updated.

Ability to edit tickets created through surveys (for specific roles – based on permission – “Edit Survey Ticket”)

Import or Download files in .xls format.

Social Listening users can now select the Industry Dashboard Template for a prebuilt dashboard that starts with widgets best for analyzing viral posts, trends and noteworthy changes.

Discover what automation rules are executed and where you need to make adjustments.

Create new automation rules based on how reviews and surveys are being tagged.

Healthcare customers leveraging Athena Marketplace can use the Reputation App from within Athena Marketplace to gain access to customer requests data via Athena APIs.

Allow users of Microsoft Dynamics to use Reputation app to pull summary data.

Listening now available in the main navigation of the Reputation platform.

Complete Self-Registration and log in on the Reputation Support Portal for personal case access.

Apply custom tags and create notes to customer records.

Mention an Instagram or LinkedIn page when creating a post.

Add alt text to photo, which is essential for any of your followers who are visually impaired.

Publish up to 10 images or videos to Instagram from the Reputation platform.

Receive SMS/text notifications for New Review, Social Post Approval and New Inbox Conversation alerts.

Role visibility alongside the name to give 100% transparency and easier auditing for Action tickets.

Supporting the nested listings feature in the Google Business Profiles.

Added configuration support standardization for SFTP accounts created prior Rep Connect.

Enable Test Mode for all integrations.

Automate initial or out of business hours message replies to provide best customer experience when leveraging messaging channels.

Identify the most noteworthy change in their social listening dashboards, and understand what actions to take based on those insights.

Ability to create assets like image, video, content blocks, text, special offers etc. and share with multiple locations across different Pages.

Ability to select templates, choose locations add assets to the template and publish web pages for multiple locations.

Ability to upload template file and share with 1 or more locations using APIs.

Ability to select and edit a Reputation category and see the corresponding category on sites such as Google, Facebook, Apple, Bing, etc.

Update the facility listing information for CareDash through the Reputation platform.

Show one review website as part of Review Booster prompt, but another on the thank you page.

Export data as Excel file.

Take advantage of new connector ModMed Requests, cloning Rep Connect integrations, and importing and exporting integration configurations.

Get insights and recommendations across brands, regions, and other custom groups of locations.

Ability to connect locations to external source pages without being required to log into the Reputation platform.

Customize social media content so that it is appropriate for each social network’s audience.

Show leaderboard by date range, locations, regions and other specified custom filters.

Leverage shared industry monitors according to a best practice set up.

Create a list of unwanted keywords for messaging responding that will trigger an alert.

User interface changes in the Admin sources screen to surface more information on source status.

Monitoring for mentions across additional website forums, blogs, videos, and VK.

Configure list of sources that shows on the home-screen according to user preferences.

Show leaderboard by date range, locations, regions and other specified custom filters.

Enhanced and advanced functionality to set up connectors for e.g. review requesting or profile imports on Reputation using Rep Connect.

Set a feedback date for automation rules to avoid capping at default 6 days.

It's "just" what it says: respond to survey results via SMS message and improve customer engagement by reaching survey respondents via their preferred channel of communication.

Change Reputation Score calculation method to average score for a given time range.

Help consumers find the location faster by adding a search field to the location picker.

Inform other users within your organization during workflow management by tagging them in the notes section.

Allow global survey takers to select their country to ensure they have no validation issues.

Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.

Comments on Facebook Ads that are left by customers on Facebook will be available within the Reputation Social Live Streams and Reputation Inbox.

Mentions of a connected Facebook page on a non-owned social page are available in the Reputation Inbox.

Create a hashtag group and save time by reapplying to several social posts as needed.

Introducing an all in one Fast Action button (FAB) for the mobile app.

See a holistic view of the previous tickets created by the same user.

Document and reference reason for reopening a ticket.

Third party powered Virtual Assistant that allows to attain near real-time information/support.

The Navigation menu on Reputation web application has a new item called Resources that will contain submenu links to monthly product updates, news articles and other relevant platform resources.

Improve usability and increase transparency regarding listings source limitations.

Reminder notification to habitually review and resolve duplicate listings with a practical call to action.

New connector to pull customer data from Entrata to build a customers data base.

Ability to edit the auto populated address fields when searching and adding a competitor location in the platform.

Keep a pulse on the most important social mentions relevant to you without having to download an attachment or log in to the platform.

Location managers that respond to private messages and/or social comments in the Inbox will see a due date on each of the conversations to help with prioritizing the incoming conversations.

Ability to automate ticket status updates based on additional factors to provide more flexibility in assignment for Survey and Review Action automations.

Download CSV files for multiple integration details grouped by 7, 14 or 30 day duration.

Ability to enter any text in the "Degree" field in profiles to keep up with evolving degrees and ensure that API set up is successful when additional degrees are being added.

Move Twitter conversation to a private message and include a button in your response to send a private message.

Pause all scheduled content during unprecedented times e.g. extraordinary circumstances such as a public relations crisis where all posts may be suspended until the crisis is resolved.

Adding a dedicated section on the mobile app where notifications will be stored for later retrieval.

Allows user to schedule integrations multiple times a day and increases the flexibility and frequency on integration run-times.

Updated Reputation company address in the footer section of all emails sent out from the platform. Emails sent to users in EU will include the UK company number and registered office address as per EU legal requirements.

Platform will automatically suggest reviews for users to share on their social sites. Reviews will be suggested based on recency and positive sentiment.

Inability to customize the SMS Opt-out and HELP response text message for review and survey requests in the short term.

Score calibration that includes minor updates to the impact of different sources to account for changes in sources as well as new and emerging trends in the marketplace.

13 keyboard shortcuts in the Actions module added to improve efficiency of use and accessibility.

Adding a CDK connection in Rep Connect enables Automotive Customers to easily send review requests to their CDK contacts.

Business Attributes will now be included in data sent to Apple. This allows you to publish business attributes like Parking, Wheelchair, WiFi and etc.

Ability to enable/disable publishing to sites such as Google, Facebook, Apple, Bing, etc. of several locations from a single place.

Reviews left on Clutch.co and Gartner.com will now be included during our daily audits.

Mobile app users can upload photos on their social media handles such as Facebook pages directly from the mobile app including a release form and logo "stickers".

Learn from your survey data what your business is doing well and where you should invest to have the most positive impact on your Customer Experience.

Reputation Inbox users will no longer be able to respond to Google Business Messages once they age to 30 days.

Creating workflows that triage conversations based on the who sent the message.

When a conversation in the Inbox is created, due date can be tied to it based on the conversation type.

Users with Campaigns permission and a connected GMB account can now create Google campaigns posts.

Adding a Sherpa connection in Rep Connect enables property management clients to easily send review requests to their Sherpa contacts.

Adding a Yardi Senior Living connection in Rep Connect enables property management clients to easily send review requests to Yardi contacts.