December 16, 2021
Pages Profile Admin User Interface
Ability to set up a profile page and provide information like title tag, meta descriptions, and keywords to improve organic ranking.
Apple Action Links and Temporarily Closed Information
Update additional Apple information for Action Links within the platform.
Custom NPS Scale
Support of custom scale for NPS (1 to 10).
Sorting on All Surveys Page
Sorting dropdown on top of "All Surveys" page.
Anonymous Survey-Taking
Allow survey takers to decide if their information should be available or anonymous.
Tenant Level Role Permissions to restrict access
New role level permissions to restrict access for users to add/edit request templates, widgets and macros at user and location level.
December 6, 2021
Mobile App available in additional languages
Reputation mobile application is available in 15 new languages.
Bulk Update Profile Descriptions
Update the descriptions for listings in bulk through the platform.
Rep Connect – Review Requests integration self serve wizard
Configure and update file based review request integrations in the self serve import wizard.
Edmunds Review Response API
Review Responding to Edmunds is now integrated through API.
Action Links for GMB
Publish Action Link URLs via Reputation platform.
Internal Tags for Social Posts
Create or apply tags to Social posts, assets, content and campaigns.
November 18, 2021
Apple Ratings
Apple Maps Ratings shown in the platform as reviews with rating attributions.
Bulk Update Photos
Update photos for listings in bulk through the platform.
Mobile App Search in Inbox – Android
The Reputation Mobile app has been updated for iOS.
Record and Send a Video Message
Record a video to respond to a Facebook, Google, or SMS private message in Inbox.
November 8, 2021
Group Pages User Interface
Create group pages: a collection of several profiles, add a group page photo, setup a group page URL.
Utilize variables in buttons for GMB posts
GMB posts can link out to location-specific pages instead of just a corporate website.
Resolution Rate within SLA
"Resolution Rate within SLA" allows to quickly see how a locations are performing against SLAs.
Rep Connect – Profile Import self serve wizard
Configure and update file based profile import integrations in the self serve import wizard.
October 21, 2021
Link Tracking for Social Posts
Configure UTM parameters for a particular source and/or social campaign within the Reputation platform.
Bulk Delete Profiles
Ability to delete profiles in bulk from a single user interface as opposed to doing them individually.
Additional Language Support
The Reputation web application will be available in five new languages: Romanian, Russian, Polish, Ukrainian, South Korean.
Location Data Download
Self-service capability to download location information for business users.
Social Live Streams Reply View Page Deprecation
Social community management will replace the function previously available within Social Live Streams Reply view page.
Manage Departmental Listings
Manage and map departmental listings to your main locations.
Apple Data Accuracy Auditing
Confirm Apple data accuracy directly from the platform.
Social Community Management
Social community managers who respond to incoming posts or comments can enable specific social sources to be directed into the Inbox.
Logo Identification and Video Analysis
Listening monitors pull in mentions that include your logo, or when text/images within a video contain entities specified in the monitors.
Mobile Social Inbox
Manage Social posts and comments or reply on the go within the Social Inbox on the Reputation mobile app.
October 7, 2021
Use Survey Metadata in Automation Rules
Use metadata as criteria in Automations to set up a wide variety of Actions workflows.
New Monitoring Sources
The platform can now monitor reviews and listings for new sites.
Inbox Automation Rules for Conversations
Configure automation rules to automate workflows in the Messaging Inbox.
Testimonial Posts
Share your glowing, positive reviews on connected social pages.
A2P 10DLC Registration Workflow
Registration requirement for locations using long code SMS capabilities.
September 23, 2021
Non-Publishable Profiles Notification
Configure email notifications to include listings' publishing statuses.
Bulk Update Business Hours
Update the business hours for listings in bulk through the platform.Mobile App Search in Inbox – iOS
The Reputation Mobile app has been updated for Android.
Duplicate a Campaign
Duplicate an existing campaign to use as a starting point.
Hashtag Suggestions
Additional hashtags suggested for social posts.
Facebook Dark Posts
Create unpublished Facebook posts for advertising purposes.
September 9, 2021
Profile Change Alerts in My Notifications
Get alerted when a listings profile change is made.
Feedback Button: Location Selector
Collect location specific feedback on your website.
August 26, 2021
Mobile App Updates – Android
The Reputation Mobile app has been updated for Android.
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
August 13, 2021
Survey Metadata in Actions CSV Export
Map Actions export data with Surveys data for custom analysis outside the platform.
Social Draft Posts
Save social posts as drafts to finish creating at a later time.
New Language Support
Adjust your language preference to Italian, Dutch, or Turkish in the platform.
Bulk Update Listing Attributes
Update GMB attributes in bulk through the platform.
Reputation Live Mobile App Deprecated
Reputation Live replaced by Reputation mobile app.
July 29, 2021
Google Healthcare Insurances
Manage healthcare insurances listed on Google at scale.
Mobile App Updates
The Reputation Mobile app has been updated for iOS and Android.
Social Post Failure Alerts in My Notifications
Configure notifications for upcoming social post failures
Tag a Location in Twitter Posts
Tag a geographical location on Twitter posts.
DateTime Fields Match Location’s Timezone
DateTime variables in ticket responses convert to the location's timezone.
Hide Star Rating in Experience Insights
Turn off star ratings in Experience Insights for surveys without a rating question.
New Monitoring Sources
The platform can now monitor reviews for new sites.
July 15, 2021
URL Redirects for Surveys
Select where to send users upon completion of each survey.
Listings Conversion Rates
View listing performance conversion rates.
Listings Additional Hours
Publish unique hours of operation on Google listings.
Listings Publishing Timelines
View timelines and details for each listings publisher.
Inbox Conversation States
Conversation states automatically assigned for accurate reporting and filtering.
Mobile App Updates – iOS
The Reputation Mobile app has been updated for iOS.
Custom Language Support for Survey-Taking
Upload translated survey questions in any language.
Business Listing Publishing Sources Deprecated
InfoGroup and MD.com no longer receive listings information from the platform.
July 1, 2021
Duplicate a Post
Duplicate an existing social post in the Calendar.
Assign Conversations to a Role
Assign conversations to a specific group of users for team workflows.
Portuguese Language Support
Adjust your language preference to Portuguese in the platform.
New Monitoring Sources
The platform can now monitor reviews for new sites.
June 17, 2021
Listings Performance Alerts in My Notifications
Configure email notifications to include listings traffic metrics.
Target a Post’s Audience
Target Facebook posts to specified audiences.
Q&A Removed from Experience
Questions and answers are no longer included in Experience Insights or Explorer data.
Android Reputation Score X Update
Reputation Score X now available on mobile via Android!
June 3, 2021
Listings Importer Error Download
Download the list of profiles that contain errors during import.
More Hours Formats Accepted
Listings importer accepts more formats for hours.
NPS Score Website Widget
Display NPS scores on your website.
New Monitoring Source
The platform can now monitor reviews for a new site.
Apple Publishing Enhancements
Special Business Hours and Short Description sent to Apple.
Privacy Notice Updates
View the updates to Reputation's Privacy Notice.
“Additional Reach” Card Removed
"Additional Reach" card no longer supported in Listings.
May 25, 2021
Bulk Accept/Reject Listings Suggestions
Action suggested listings edits in bulk.
YouTube Post Publishing
Publish videos to connected YouTube pages through the platform.
Facebook Publishing @Mentions
Mention other Facebook pages in your Facebook posts.
New Monitoring Sources
The platform can now monitor reviews for new sites.
BL Feedback Integration
Audit accuracy for non-API Business Listings sources.
Review Request Integration UI Advanced Scripts
Configure complex logic for review request integrations through Rep Connect.
SMS Setup for Messaging
Select SMS phone numbers for each location directly in the platform.
Rebranded Mobile App
The mobile app now includes updated colors.
Score Time Series by Location Report
New Reputation Score report showing score data over time by location.
May 6, 2021
Link to NUVI Listen
Access NUVI Listen from the Social Suite.
Inbox Available on Mobile
Manage messages on the go with Inbox for mobile!
Rebranded User Interface
The web application now includes updated colors.Apple Publishing Changes
Authorized Business and Confidence Score sent to Apple.
Review Request Integration User Interface
Configure file based review requesting integrations through the platform.
April 22, 2021
Radius Based Service Area Businesses Deprecated
Fields Radius and Unit are no longer available through the Reputation API or UI.
Reputation Score Classic Deprecated
Reputation Score Classic replaced by Reputation Score X.
New Listings Reporting Widgets
Utilize new listings widgets when building custom dashboards and reports.
Business Listings Media Guidelines
View media limitations when uploading photos to listings.
New Social Post Metrics Report Option
Group social Post Metrics report by location attributes.
Custom Mapping for Rep Connect
Add custom mapping to profile import integrations.
Inbox Launch!
Celebrate the official launch of Inbox.
Updated Password Reset Page
Language updated on the password reset page.
Solution Discovery: Inbox
Learn about Inbox!
April 8, 2021
Solution Discovery: Review Booster
Learn about Review Booster!
Rebranded Email Notifications
Emails sent from the platform now match the new Reputation brand.
March 26, 2021
New Social Post Metrics Report Option
Compare posts created in Reputation vs. the native social site.
Social Publisher Makeover
The social publisher received an upgrade!
iOS Reputation Score X Update
Reputation Score X now available on mobile via iOS!Rebranded User Interface
The web application now matches the new Reputation brand.
Agency Credentials Management
Establish connections without logging into the Reputation platform.
Single Sign On from Reputation to UserVoice
Reputation users can access the Idea Portal via single sign on.
Overnight Business Hours
The platform now allows overnight business hours.
March 11, 2021
Simplified Mobile Requesting
Fewer clicks required to send requests via the mobile app.
Pages Fields Deprecated
Pages Fields section in Listings Profiles replaced.
Total Page Followers Trend
Page Followers report now includes total followers.
Consolidate Post Metrics Reports
Three Post Metrics reports consolidated into one.
Channel Specific Actions Notifications
Receive notifications for tickets from channels you own.
Location Code Format Change
Location codes can no longer contain spaces.
Location Importer Enhancements
Incremental option removed from location importer.
Mobile App Rebrand
The mobile app now matches the new Reputation brand.
February 25, 2021
Review Booster Configuration
Customize the Review Booster experience for your customers.
Queue Specific Actions Notifications
Receive notifications for tickets you own.
Collect Feedback with Text Message Surveys
Conversational Surveys are designed for quick back-and-forth interaction via SMS.
LinkedIn Post Metrics Report
LinkedIn post metrics now available in Reports.
LinkedIn Page Metrics Report
View new LinkedIn posts, page followers, and reach metrics.
Response Visibility in Notifications
Configure notifications to show or hide review, survey, or Q&A responses.
“Turn off new navigation” Option Removed
Removed the option to toggle between the new and legacy navigation interfaces.
SMS Opt-In Management Enhancements
Customize opt-out and help response text for SMS.
New Integration Section in Roles
Manage integration permissions by role.
Manage Integrator Alerts in “My Notifications”
Configure email notifications when integration statuses change.
Disabled Review Request Source
ApartmentRatings is no longer a source for review requesting.
February 11, 2021
Profile Import Integration UI
New user interface for self-serve listings profile import integration.
Actions PII Module Level Permission
Manage PII visibility settings for Actions separately from the platform.
New Public Support Portal
Search FAQs and contact Support through a new portal.
Improved Help Center
One place for all help resources.
Metadata in Survey Notifications
Configure survey notifications to show or hide metadata.
Custom Variable Support in Grouped Email Notifications
Understand which variables can be inserted in grouped notifications prior to sending.
New Location Leaderboard Report Option
Change in total review count added to Location Leaderboard reports.
Closing the loop with Surveys via SMS
Respond to surveys via SMS.
Computed Scores CSV Export by Context
Export computed survey scores by context.
Support of Incomplete Survey Results
Display incomplete survey results.
Mobile Review Requesting Enhancements
Personalize review requests sent through the mobile app.
New Monitoring Sources
The platform can now monitor reviews for new sites.
New Features for G2 Reviews
Existing source connection upgraded for enhanced functionality.
New Business Hours UX
Editing enhancements for listings hours.
Customer Quotes Report
New Experience report showing quotes from customer feedback.
Reorganization of User Permission Modules
Changes made under Analytics role permissions.
January 28, 2021
Services for GMB
Define and update services provided in GMB listings through the platform at scale.
Listings Field Permissions
Set who can edit each field within your Source of Truth.
Covid Vaccine Category in Experience
Easily locate and analyze all reviews and surveys about vaccination.
Operations Renamed
Operations is now Experience.
Easier Onboarding for Actions
Improved Actions onboarding with vertical specific out-of-the-box setup.
New Notifications in Platform Tray
Review, Survey, and Q&A notifications are now available in-platform.
January 14, 2021
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
Insights Launch!
Celebrate the official launch of Insights.
Export Geo Coordinates
Export latitude and longitude coordinates in CSV.
Foursquare API Update
Foursquare API deprecated for business listings.
Social Page Metrics Overview Report
Page metrics overview now available in Reports.
Mandatory Country Field for Users
Country is now a required field during user creation.
Location Level Over-Survey Protection
Configure over-survey protection by location.
Allow Deep Links from API (SSO)
Control where users land in the platform after logging in via API SSO.
Export List of Users
Download a list of your users from the platform.
Digest Email Notification Format
Email format changes when size exceeds 10 MB for more reliable delivery.
Individual Emails for Review Notifications
Configure review notifications to receive one email per review.