December 17, 2020
Versioning of Locators
View and take action on version history for Locators.
Manage Review Notifications in “My Notifications”
Configure notifications for new reviews, simple surveys, and Google Q&As.
Menus for GMB
Define and update food menu items in GMB listings through the platform at scale.
Listings Agency Dashboard
New Listings dashboard for agencies managing multiple tenants.
Survey Question Trend Report
New Survey report showing trends over time for qualitative questions.
New Social Metrics Report Options
New customize options are available for Social metrics reports.
Reputation Score X Leaderboard Pagination
View the leaderboard in a paginated drill-down modal window.
Drill Down in Sentiment by Location Chart
Dive deeper into a location or group of locations included in the Sentiment by Location chart.
Locator Admin Refresh
Locator admin is getting a facelift!
Manage Credentials Not Connected Alerts in “My Notifications”
Configure email and in platform notifications when credentials become disconnected.
Social Post Status Notifications in Platform Tray
Social post notifications are now available in-platform.
SMS Request CTR Updated
SMS click through ratio calculation updated for improved reliability.
December 3, 2020
Custom Fields Visible on Closed Tickets
View custom ticket details even after tickets are closed.
New Monitoring Sources
The platform can now monitor reviews for new sites.
Apple Maps Weekly Publishing
Listings data is now provided to Apple Maps on a weekly basis.
Proactive FAQs
Define and publish frequently asked questions and answers to GMB listings at scale.
Computed Scores Reporting Support
Customize Survey reports to include computed score metrics.
Sunsetting Managed Devices
Locked iPads for in-store kiosks are no longer offered.
Export Social Post Statuses
Export social post statuses for all locations.
Pages Publishing Queue Optimization
In-platform changes now take precedence over changes coming from the API.
Reputation Score X Launch!
Celebrate the official launch of Reputation Score X.
Forwarded Emails from noreply@reputation.com
Forwarded emails from the platform are marked as coming from noreply@reputation.com.
November 12, 2020
WebMD Carefinder
Manage WebMD Carefinder campaign IDs directly from the platform.
Listings Name Changes
The Audit Summary and Locations tabs have been renamed.
Solution Discovery
Learn about Reputation.com solutions not enabled for your account.
Locator Filter Tab Redesign
Streamlined filter management for more user-friendly experience.
Locked Locators While Editing
Only one person can edit a locator at a time.
Manage Item Permissions
Manage access to reports, dashboards, and review and survey templates from a single page.
Manage Actions Ticket Statuses in “My Notifications”
Configure email, mobile, and in platform notifications when ticket statuses change.
Reset Connections from Email Notifications
Fix broken source connections without logging into the platform.
New Monitoring Source
The platform can now monitor reviews for a new site.
New Review API Integration
Existing source connection upgraded for more reliable review management.
Big Movers Charts Updates
New features added to the Big Movers chart in Operations Insights.
Social Metrics Menu Deprecation
Social Metrics export options are now individual reports in the Reports tab.
October 29, 2020
Custom Link Tracking for Listings
Define and publish custom UTM tracking parameters at scale to monitor traffic and measure ROI.
COVID-19 Message on Apple
Add a COVID-19 message to Apple listings.
Social Content Library Revamp
Content Library refreshed to provide a distraction-free user experience.
Color Selection for Social Campaigns
Select a color for each of your social campaigns.
Locators Filter Page Redesign
Streamlined filter admin for a more intuitive user experience.
New Platform Navigation Defaulted for All Users
The left-side navigation is now default for all platform users.
New Monitoring Source
The platform can now monitor reviews for a new site.
Insights by Location Tab Dependent on Filters
The Insights by Location tab will only show when multiple locations are selected in the filters.
Sort Strengths and Weaknesses Report by Sentiment
Rank strengths and weaknesses categories by Category Sentiment.
October 15, 2020
Customer Address Added to PII Permissions
Customer address information is now PII sensitive.
Customize Auto-Responder in Automation Rules
Hit SLA targets more consistently with automated response rules for surveys and reviews.
iOS Reputation Score Widget
Track your Reputation Score through a new widget for iOS.
New Monitoring Source
The platform can now monitor reviews for a new site.
New Publishing Source for Listings
The platform can now publish listings data to a new site.
Platform Notifications Panel
Access notifications while working in the platform!
Manage Collection Status in “My Notifications”
Configure in platform notifications when collection statuses change per source.
New Labels for Date Range Filter
Two new options added to the top line date range filter.
Scale Generated Custom Report PDFs
New report setting allows scaling for generated PDFs.
Drill Down in Sentiment by Category Chart
Dive deeper into any category included in the Sentiment by Category chart.
Category Sentiment Trend Line
Drill down by time charts now include a category sentiment trend line.
October 1, 2020
Asset Library Revamp
Asset Library refreshed to provide a distraction-free user experience.
Search Functionality in Results Manager
Search contents of survey responses and metadata with one query.
Secondary Filter Options in Survey Reports
Use secondary filters to drill down deeper into survey results.
Advanced Survey Reporting
Discover trends based on sentiment scale questions.
Multi-Factor Authentication
MFA support for Reputation.com desktop and mobile app.
Single Sign-On with OneLogin
New Reputation.com app available for OneLogin users.
September 17, 2020
Locator Accessibility for Users with Vision Loss
Locators are now compatible with Screen Readers.
Locator Filtering UI Improvements
Locator filtering settings simplified in admin.
Manage Review and Survey Response Approvals in “My Notifications”
Configure email notifications for review and survey response approvals.
Additional Pages Support for EMEA Clients
Pages can now publish data stored on the EU server.
Top Performing Posts Report
New Social report showing top performing posts across Facebook, Instagram, and Twitter.
New Monitoring Source
The platform can now monitor reviews for a new site.
New Publishing Sources for Listings
The platform can now publish listings data to new sites.
Foursquare Duplicate Management
Identify and manage duplicate Foursquare pages through the platform.
Closing Reasons Analysis Chart
New Actions closing reasons chart available in Reports.
Ticket Search by Phone Number
Automatically view existing tickets that contain a specific phone number.
September 3, 2020
Robust Listings Data Ingestion via API
Choose to only ingest listings data that can be published.
Require Tags on your Tickets
Require tickets to have at least one tag prior to closure.
Multi-Tenant User Provisioning via SSO
Single sign-on supports auto-provisioning of users who belong to more than one tenant.
Summary Emails Configured in “My Notifications”
Summary emails are now available in the "My Notifications" tab.
August 20, 2020
New Quick Actions Menu
Save time actioning tickets with the new quick action buttons.
Robust Address Ingestion
Address error checking built in to the Listings import process.
Non-Primary Listings Attributes Deprecated
Select attributes associated with your listing's primary category only.
New Healthcare Pages Template
New healthcare specific templates are available for standard Pages onboarding.
Velocity Admin Page SSO
Manage Velocity Pages functionality within the Reputation.com platform.
Automatic Redirects for Pages
Automatically redirect inactive location URLs to the primary location page.
August 6, 2020
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
Facebook Duplicate Management
Identify and manage duplicate Facebook pages through the platform.
Geography Constraints for Locators
Confine search results to specific geographies.
New Monitoring Source
The platform can now monitor reviews for a new site.
July 23, 2020
Deprecate Directory URL
Directory URLs are no longer supported.
Insights Category Sentiment Scale Change
Category sentiment scale updated to 0 to 100 for all Insights modules.
Create Manual Ticket Revamp
Manually create tickets in Actions with less confusion.
Actions Progress Summary Leaderboard Redesign
Quickly identify workflow bottlenecks with simplified progress summary charts.New Platform Navigation
Navigation updated to a simple, modern user interface.
July 13, 2020
New Pages Template
Standard retail template refreshed.
Platform Hosting for Listings Media
Photos uploaded to listings profiles are now hosted by the platform.
New Listings Coordinator Role
New default role added to all tenants with Business Listings.
Remove Short Name
Support removed for GMB short name field in Listings.
Remove Listings Sources
Waze and Navads removed from the platform.
Campaign Names in Facebook Metrics Report
Drill down to view metrics for posts from specific campaigns.
Instagram Metrics on Mobile
Analyze your Instagram metrics in the Reputation mobile app.
New Phone Number Format for Locators
Ensure phone number formatting matches your brand guidelines.
Surveys Template Library
Ask the right questions using pre-defined survey templates.
June 26, 2020
Publisher Suggestions Launch!
Google My Business suggested profile edits are live for all Listings customers!
Response Activity Trend Chart
New review response trend chart available in Reports.
Surveys Feedback Button
Prompt visitors to leave feedback while exploring your website.
Improved Redirect Functionality
External page redirecting is now supported in the platform.
New Metrics in Location Leaderboard
Request metrics and response rates are now available in the location leaderboard report.
Control Notification Settings on Mobile
Turn notifications on and off directly in the Reputation mobile app.
New Monitoring Source
The platform can now monitor reviews for a new site.
Expanded Sentiment Trend Timeline in Operations
Compare the category sentiment trend in the current and previous time periods.
Google Q&A Moved Under Listings
The Google Q&A tab has relocated to the Listings tab.
June 11, 2020
Business Listings Open Status Published via API
All office statuses now publish to Google My Business via API, including Open.
Business Listings Publishing Improvements
Publish accurate data points while ignoring invalid ones in the same upload.
Business Listings API Improvements
Manage birthday data via API.
Profile Images Removed in Live Streams
Profile images replaced with user initials as avatar.
Manage Social Post Approvals in “My Notifications”
Configure email and mobile push notifications for social approvals in the same place.
Duplicate Report Widgets
Create an exact copy of an existing widget including its settings.
Modal Window Support in Locators
Display modal windows in search results to share additional information.
Extended URL Options for Pages
Configure subdirectory taxonomies across multiple domains.
Create Google My Business Posts on Mobile
Post to GMB on the go in the Reputation mobile app.
May 28, 2020
Social Live Stream Design Refresh
Live Streams is getting a facelift!
Directory Tab Removed
The Directory tab merged into Listings for simplified navigation.
New Monitoring Sources
The platform can now monitor reviews for new sites.
May 14, 2020
Custom Scales Available in Survey Computed Scores
Customize the scale for your score to create relevant metrics.
Updated Survey Reply Email Template
Reduced content in survey reply emails for clearer customer communication.
New Monitoring Sources
The platform can now monitor reviews and listings for new sites
Temporarily Closed Pushed via API
Automatically update location listings as temporarily closed.
Listings Source of Truth Improvements
Simplified template for easier listings management.
Schema Markup on Special Announcements
Turn emergency messages into structured data for search engine utilization.
Primary Pages Location Flag
Easily identify which location is the primary practice.
Social Calendar Design Refresh
Design enhancements provide a more user-friendly experience.
April 30, 2020
Tracking Phone Numbers Pushed via API
Automatically update listings with unique tracking phone numbers.
Over-Survey Protection Per Request Template
Customize requesting strategies by setting over-survey protection for each template.
Clone Locator Functionality
Save time building locators by replicating an existing one.
COVID-19 GMB Features Pushed via API
Automatically update GMB listings with COVID-19 websites and attributes.
API Support for Custom Filters
Automatically update custom filter values through API integrations.
New COVID-19 Categories in Operations
Monitor industry-specific topics related to the COVID epidemic.
April 16, 2020
Auto-Click to Provider Page on Name Click in Locator
Navigate directly to a specific provider’s page with one click.
CSV Export for Cross-Survey Reports
Download Cross-Survey reports in CSV format to interact with data tables
New Monitoring Sources
The platform can now monitor reviews and listings for new sites.
Listings Profile Importer
Confidently update your data in bulk with improved import and export functionality
New Date Range Filter Options
More preset options to save time from creating custom date ranges.
New Categories in Operations for Healthcare Industry
Monitor critical topics related to the COVID epidemic.
March 31, 2020
New Actions Widgets for Custom Dashboards
Include five new Actions charts in your custom dashboards.
Export Review Subratings
Export subratings along with main rating for deeper analysis.
Multiple Roles Per User
Select multiple roles for each user profile for expanded functionality.
Template Permissions by Role
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Credentials Health Report
Track your valid, invalid and missing credentials by location through Reports.
Listings Duplicate Management
Easily manage duplicate listings to maintain a consolidated online presence for your locations.
Listings Profile Media Management Updates
Consolidated image types for more intuitive publishing.
Publish Pages Across Multiple Domains
Maintain your directories across multiple web properties.
Back Button for Locator in Mobile Apps
Easily return to the locator search results page in your mobile app.
One Click to Geo-Locate
Automatically geo-locate and populate the location box.
Infinite Results Scrolling in Locator
Automatically load the next set of results when scrolling in the locator.
March 19, 2020
COVID-19 Category in Operations
Easily locate and analyze all reviews and surveys that mention Coronavirus
Create Actions from Operational Insights
Take action on customer quotes by creating a ticket for follow-up.
Industry Benchmarks in Strengths & Weaknesses
Understand how your sentiment compares to the industry average.
Keywords Trigger Social Approval Flow
Require approval on social content that includes specific words.
Reputation Mobile App Rebrand and Launch!
Celebrate the official launch of the Reputation mobile app.
Google Q&A
Manage Google Q&A responses from within the platform.
March 5, 2020
Reputation Manager Social Enhancements
Simplified navigation for a more efficient experience on the Social tab.
Actions Accessibility for Users with Vision Loss
Actions solution is now compatible with Screen Readers.
Top Line Filters Available in Social Library
Filter your social library by location or other custom filter.
Listings Traffic Leaderboard Report
Compare listings metrics by location in one report.
New Review API Integrations
Three upgraded connections for more reliable review management
New Monitoring Sources
The platform can now monitor reviews for new sites.
February 20, 2020
TripAdvisor Private API
Use survey ratings to pre-populate TripAdvisor reviews.
Reputation Manager Updated Navigation
Streamlined navigation for more efficient mobile sessions.
Reputation Manager Home Screen Enhancements
Dive into your data in fewer clicks on the mobile app.
Social Page Metrics in Custom Reports
Include social page metrics in your custom reports.
Splash Page for Missing Credentials
Immediately understand why listings traffic data is missing for your location.
February 6, 2020
Category Definitions Report Module
Understand the definitions of each category in the Operations tab.
Consolidate Trace Lines in Drilldown Chart
Consolidated grid lines make drill-down charts easier to read.
Survey Performance Metrics Report
Survey request and completion metrics in the same report.
Push Notifications for Actions
Manage your tickets on-the-go with immediate mobile push notifications.
New Actions Dashboard Columns
Add new ticket details to your dashboard for increased visibility and reporting.
New Monitoring Sources
The platform can now monitor reviews for several new sites.
Retry Failed Social Posts
Retry failed social posts with one click.
January 23, 2020
Permission to Delete a Response
Keep deleted responses consistent between external sites and the platform.
Social Calendar Report
Report on past or upcoming social posts.
Social Calendar/Campaign Sync
View campaign posts on your social calendar.
Restrict Custom Filter Values
Keep filter values consistent across the enterprise.
Reputation Score Calibration
See your score adjust to better align with industry sources and trends.
January 9, 2020
New Monitoring Sources
The platform can now monitor reviews for several new sites.